Arsus

As previously mentioned I bought my sister an eeePC last September, and within a couple of months the keyboard and trackpad started to fail. By December the machine was unusable and I started the returns procedure. As I said, the beginning was a bit of a challenge, but as they say, start as you mean to continue. Twice in February I rang to request the promised UPS weighbill, then when I called in March I was told that the procedure had changed and that I would receive a text message. Needless to say that didn't arrive either. The next time I rang the representative said she'd just book the collection herself for the following Monday. She also said that packing the eeePC wasn't essential as the driver would have a box. Well the driver did turn up, unfortunately sans box, which was more than a little annoying as the eeePC had been left with someone who had nothing to do with the situation who then had to run around the house looking for something to put it in. Amazingly it was back three days later, unamazingly not completely fixed :(

Around The Houses

Back in September I bought my sister an Asus Eee PC for her birthday. It's not the absolute wonder that I was hoping, but she seems happy enough with it, once I'd got the flickr uploader working, which was a pain to add to the launcher, but I digress. The keyboard is now quite properly faulty, the s key and space bar work intermittently and the tab key doesn't work at all, though I am pretty sure she won't have noticed that one :) So I head on over to ebuyer to see about returning it, find their online form and fill it in. After going through the whole process it then gave me a number to call ebuyer on. Fine, I call the number. A guy picks up quite quickly, but informs me that Asus deal with returns direct, so gives me their number. I call them, and navigate their telephone menu. I speak to a woman. She tells me that I will need to fill in their online returns form. I have the Eee on my lap, ready to read the serial number as instructed by the ebuyer guy. I try to type in the address, but unfortunately it has the letter s in it. If you want to return your Eee, save yourself some time and money in 087 numbers by going directly to http://uk.asus.com/rma.