Arsus

As previously mentioned I bought my sister an eeePC last September, and within a couple of months the keyboard and trackpad started to fail. By December the machine was unusable and I started the returns procedure. As I said, the beginning was a bit of a challenge, but as they say, start as you mean to continue. Twice in February I rang to request the promised UPS weighbill, then when I called in March I was told that the procedure had changed and that I would receive a text message. Needless to say that didn't arrive either. The next time I rang the representative said she'd just book the collection herself for the following Monday. She also said that packing the eeePC wasn't essential as the driver would have a box. Well the driver did turn up, unfortunately sans box, which was more than a little annoying as the eeePC had been left with someone who had nothing to do with the situation who then had to run around the house looking for something to put it in. Amazingly it was back three days later, unamazingly not completely fixed :(