tag:blogger.com,1999:blog-269708242024-03-07T06:56:06.623+00:00Jamie's Rants<b>rant <i>verb</i></b> (<i><b>ranted</b></i>, <i><b>ranting</b></i>) <b>1</b> <i>intrans</i> to talk in a loud, angry, pompous way. <b>2</b> <i>tr & intr</i> to declaim in a loud, pompous, self-important way. <b><i>noun</i> 1</b> loud, pompous, empty speech. <b>2</b> an angry tirade. <b>ranter <i>noun</i></b> someone, especially a preacher, who rants. <b>ranting <i>noun</i></b>, <b><i>adj.</i></b> rantingly <i>adverb</i>.
<b>ETYMOLOGY:</b> 16c: from Dutch <i>ranten</i> to rave.Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.comBlogger294125tag:blogger.com,1999:blog-26970824.post-17740072323113708812020-09-08T10:51:00.000+01:002020-09-08T10:51:43.611+01:00Delay Delay Delay RepayIt's often literally not worth my time claiming the pittance you get for late trains with delay repay, but it's the only way you can punish them for being late, so I try to do it out of principal, but boy they don't make it easy. The number of times I've had to clarify my claim or correct the response, but this really takes the biscuit. I was delayed on a journey that had three legs and I didn't realise it mattered which train company I claimed from, so I started, in December 2019, with West Midlands who passed my claim on to Southern who passed my claim on to South Western who I realised recently had never got back to me, but when they did initially tried to pass me back to West Midlands and had three different reasons for not paying up, and by this time I could barely remember what had happened.<br /><blockquote>Dear Mr Kitson<br /><br />Thank you for contacting us.<br /><br />I have checked your claim which was sent into us from Southern Railway on <b>23 January 2020</b>.<br /><br />Our claim reference XXX. According to the notes, <b>you have already claimed with West Midland Railway as they were the original delay in your journey</b>, this caused you to miss your connection at Harrow & Wealdstone which in turn made you miss the Clapham Junction to Winnersh Triangle leg.<br /><br />As this is the case, the delay repay claim for the entire journey would be the responsibility of West Midland Railway.<br /><br />I am sorry that <b>this information was not passed onto you</b> when the decision was made. An email should have been sent explaining the rejection decision.<br /><br />Kind regards</blockquote><blockquote>Hi, <br /><br />My memory is that <b>it was the final leg of the journey that was delayed and that I didn't miss any connections</b>. I know this because I met friends on the final leg and we all got the same train. West Midlands rejected my claim and passed it on to Southern who forwarded it on to you. <br /><br />Jamie Kitson<br /></blockquote><blockquote>Dear Mr Kitson,<br /><br />Thank you for your recent correspondence.<br /><br />With regards to your query, I have checked the logs for the 07.58 service from Clapham Junction to Winnersh Triangle and it is showing <b>this service was delayed by 12 minutes</b>. Therefore, on this occasion, as you were delayed less than 15 minutes <b>there is no compensation due</b>.<br /><br />I am sorry this is not the answer you were hoping for.<br /><br />Kind regards,<br /></blockquote><blockquote>Hi, <br /><br />The train was late so <b>it didn't stop at Winnersh Triangle</b>. We had to go to the end of the line stay on the train and go back. <b>We were more than 30 minutes late</b>. <br /><br />Jamie Kitson</blockquote><blockquote>Dear Mr Kitson,<br /><br />Thank you for your recent correspondence.<br /><br />With regards to your Delay Repay, <b>I am sorry the previous information I supplied was incorrect</b>. Upon further investigation I can see the service did not stop at Winnersh Triangle and <b>you were delayed for 50 minutes. Therefore, you are entitled to 50% of the single ticket fare</b>.<br /><br />Could you please confirm how you would like to receive this payment of £14.00. Your options are:<br /><br />National Rail Vouchers (valid for 12 months and will be received within 5-7 working days)<br /><br />Cheque (will be received within 20 working days)<br /><br />Once again, please accept my renewed apologies and I look forward to hearing from you.<br /><br />Kind regards, <br /></blockquote><blockquote><div>A cheque please.<br /></div><div><br /></div><div>How do I make a complaint about this?<br /></div><div><br /></div><div>Thanks, Jamie Kitson<br /></div></blockquote><blockquote><p>Dear Mr Kitson,<br /><br />Thank you for your email.<br /><br />Your query has been escalated to me and I am keen to resolve it for you. I am sorry to hear that you have experienced disruption whilst travelling with us and for the confusion whilst claiming for this delay, through our Delay Repay compensation scheme. I have investigated your query further and retrieved your claim on our Delay Repay records, and I understand that <b>this claim was rejected due to the time we received the claim from the other train company, which was over the 28 days after your journey</b>. However, as a gesture of goodwill, I am happy to send you a cheque for £28.00, that is the full cost of your ticket, due to the delay and confusion in resolving your query.<br /><br />Please allow up to 21 working days for the cheque to arrive in the post. <br /><br />Once again, I am sorry for the inconvenience and any upset caused. Please do not hesitate to contact us, if you have any further queries regarding the above, <br /><br />Kind regards, <br /></p></blockquote><blockquote><div>Hi,<br /></div><div><br /></div><div>Thanks for your response. <b>That's the third reason I've heard for my claim being denied</b>. The biggest issue though was that I wasn't informed that my claim had been denied. If I'd been contacted I would have been able to explain that it was late because I hadn't known that it mattered which company I claimed through so initially I contacted West Midland within the 28 days who then forwarded my claim to Southern who then forwarded it to you. The incident would also have been fresher in my memory so I would have been surer about which leg of the journey was delayed and the fact that it was the train not stopping at our station which had made us more than thirty minutes late.<br /></div><div><br /></div><div>Cheers, Jamie<br /></div></blockquote><p>In response to this last email I received a duplicate of their last email. <br /></p>Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-6938372489097740662020-08-25T23:08:00.013+01:002021-05-21T15:13:05.239+01:00Nikon Z6 Mini Review<p></p><h2 style="text-align: left;">Good - Image quality</h2><p>Jpegs out of the Z6 are generally incredible IMHO. I know it's a cliche but there's something quite filmic about them. Everyone raves about Fuji jpegs, but I prefer the jpegs out of the Z6 even more than the X100s. I used to shoot jpeg + raw, but I've switched to just jpeg now, although that's at least as much a comment on the lack of time/skill I have to process raw files.<br /></p>
<a data-flickr-embed="true" href="https://www.flickr.com/photos/jamiekitson/49706369362/in/album-72157713756850383/" title="Scoot"><img alt="Scoot" src="https://live.staticflickr.com/65535/49706369362_574b2f4c61_m.jpg" width="29%" /></a>
<a data-flickr-embed="true" href="https://www.flickr.com/photos/jamiekitson/49688862237/in/album-72157713756850383/" title="Silhouette"><img alt="Silhouette" src="https://live.staticflickr.com/65535/49688862237_5da17bf1c4_m.jpg" width="29%" /></a>
<a data-flickr-embed="true" href="https://www.flickr.com/photos/jamiekitson/49649616286/in/album-72157713756850383/" title="Little Bear"><img alt="Little Bear" src="https://live.staticflickr.com/65535/49649616286_682d606f16_m.jpg" width="29%" /></a>
<h2 style="text-align: left;">Bad - No compact primes</h2><p style="text-align: left;">I don't like zooms and I don't like big lenses. Where are the compact primes Nikon? I've resorted to a TechArt Sony adapter and feel stupid for not considering an a7 before buying the Z6. I am pretty happy with the Sony 35mm f/2.8 and 28mm f/2 (and 21mm converter), although of course you don't get any auto lens correction. Focusing isn't perfect, especially for video, and forgot about pin area and eye detection, but my main concern is the total lack of sealing, water gets between the camera, adapter and lens quite easily, and who knows whether the adapter has any water resistance itself.</p><h2 style="text-align: left;">Small things </h2><h4 style="text-align: left;">Good</h4><ul style="text-align: left;"><li>USB charging.</li><li>Very good wireless smartphone integration.</li><li>MF aids.</li><li>EVF is so good that I don't even think about it. </li><li>Silent focusing. I'd already forgotten how loud even the AF-S lenses are when I bought an 85mm AF-S. Although Nikon did bring out the quiet AF-P lenses recently.<br /></li></ul><h4 style="text-align: left;">Bad</h4><ul style="text-align: left;"><li>XQD card (single slot doesn't really bother me). SD cards are cheap and SD card readers exist on every laptop.</li><li>Wearing glasses I cannot view the whole of the screen all at once through the EVF.</li><li>The EVF auto-switch sensor gets fooled quite a lot. My solution to this, which I am happy with, is to configure the display switch to only switch between auto and monitor and I use that when auto is annoying me.</li><li>Lag in zoom for MF is a bit annoying.</li><li>Can't zoom for MF in video.</li><li>I do notice the startup/wake up time compared to a DSLR.</li><li><a href="https://youtu.be/gOpTrnAYCoE" target="_blank">Buggy</a></li><li>Forced DX crop with DX lenses. <br /></li></ul>Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-72588146834874891242020-08-21T23:17:00.006+01:002021-03-14T10:26:22.178+00:00Google and Amazon Photos Uploaders<p>This is kind of a mini review of my frustrations with the Amazon and Google photo uploaders for PC. I have a large (~3TB) library of photos. Ideally I'd like a CLI Linux uploader to periodically upload files at will, there are many flexible uploaders for Flickr that do this well, and many of them have useful features such as tagging the hash of the file so as to avoid uploading duplicate files. However both Google and Amazon have chosen to hobble their third party API keys. <a href="https://superuser.com/questions/895892/is-there-any-option-to-use-amazon-cloud-drive-from-terminal-linux#comment1806086_901591" target="_blank">Amazon appear to have disabled third party Photos API keys altogether</a>, while <a href="https://developers.google.com/photos/library/guides/api-limits-quotas#photo-storage-quality" target="_blank">Google do not allow uploading to their free <i>High Quality</i> tier</a> and I don't want to pay Google's fees, which for 3TB+ are quite pricey.</p><p>The TL;DR is that it quickly becomes clear that these two companies are not desktop development houses and both apps are fairly bad in a UI sense and fairly bad for uploading large numbers of photos. The Amazon app is quite a bit less bad than the Google app.</p><p>As an aside I also prefer the Amazon Photos web UI and its facial recognition seems better too. <br /></p><p><strike>Neither app lets you filter by file extension. This is a problem if you
don't want to upload raw files that are stored with your jpegs.</strike> This is not true, both apps allow you to filter out raw files. The Google app allows you to filter by file extension if you go Preferences -> Change -> Advanced, as far as I can see this is the only way to stop movie files uploading. The Amazon does not allow you to filter by file extension directly as far as I can see, but there are options to not upload movie and/or raw files.<br /></p><p>Neither app presents progress by file size, both do it by file count.<br /></p><h2 style="text-align: left;">Amazon<br /></h2><ul style="text-align: left;"><li>The Amazon app offers to not upload duplicates, however it does this by file name(!) rather than a hash of the file or image likeness. So this feature is useless unless you have filenames as date/times.</li><li>When you ask the Amazon app to refresh a directory listing there is absolutely no feedback that this is being done, on massive directories this can take some time.</li><li>I have had to force close and reopen the app, however...</li></ul><h2 style="text-align: left;">Google </h2><ul style="text-align: left;"><li>I have had to re-install the Google app to get it to start up. I've just noticed that reinstalling is the *second* item in <a href="https://support.google.com/drive/answer/2565956?hl=en-GB" target="_blank">their troubleshooting guide</a>.<br /></li><li>Google does not seem to like Windows UI norms and the app never appears on the taskbar or in the alt-tab windows list. What a great UX!</li><li>The Google app takes a *long* time to scan a directory.</li><li>I think the Google app takes at least double the time to upload images as the Amazon app. This could be it converting jpegs to WebP, but you'd hope it would do this in parallel to the actual uploading.<br /></li><li>The Google app will not backup a directory unless it has write access!
<a data-flickr-embed="true" href="https://www.flickr.com/gp/jamiekitson/b9312v" title="Annotation 2020-08-21 2231451"><img alt="Annotation 2020-08-21 2231451" height="237" src="https://live.staticflickr.com/65535/50253084532_cdf17a1aa4.jpg" width="500" /></a>
</li>
<li>It looks like the Google app does check for duplicates, I assume by file hash.
<a data-flickr-embed="true" href="https://www.flickr.com/gp/jamiekitson/D42B4r" title="Annotation 2020-08-22 205214"><img alt="Annotation 2020-08-22 205214" height="377" src="https://live.staticflickr.com/65535/50255525993_5685d6b359.jpg" width="500" /></a>
</li>
</ul><p>
</p><p><iframe allowfullscreen="" frameborder="0" height="270" src="https://www.youtube.com/embed/1aRDkUQKj4Y" width="480"></iframe></p><p></p>Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-24784079920772534862020-08-04T23:43:00.002+01:002020-08-04T23:46:29.299+01:00Changing the Oil Filter on a 2017 Ford Grand C-Max TDCi 1.5<div>Changing the oil on our Ford Grand C-Max TDCi 1.5 was straightforward enough. Remove the bottom cover with a torx driver and then undo the sump bolt with a 21/22 mm spanner.</div><div>Changing the filter was simple enough once I knew what I was doing and had the right tools to hand, but I had difficulty getting that information.</div>
<div><a href="https://www.flickr.com/gp/jamiekitson/01MjSJ" title="IMG_20200731_113838"><img alt="IMG_20200731_113838" height="240" src="https://live.staticflickr.com/65535/50189953216_69a0c82f26_n.jpg" width="320" /></a> <br /></div><div>The filter housing is black plastic dome with a plastic bolt head moulded on top, hidden behind a large pipe.<br /></div><div><a href="https://www.flickr.com/gp/jamiekitson/1hs96Q" title="IMG_20200731_111100"><img alt="IMG_20200731_111100" height="240" src="https://live.staticflickr.com/65535/50189414823_73f5509aa0_n.jpg" width="320" /></a></div>
<div>First use a screwdriver to loosen the collars and remove the pipe covering the filter.</div><div><a href="https://www.flickr.com/gp/jamiekitson/494oJ1" title="IMG_20200731_113355"><img alt="IMG_20200731_113355" height="240" src="https://live.staticflickr.com/65535/50172816736_2a77a9e090_n.jpg" width="320" /></a></div><div>Once the pipe is removed you have better access to the filter housing.<br /></div><div>Stuff some rag under the oil filter to catch any oil that spills out.</div><div><a href="https://www.flickr.com/gp/jamiekitson/4w1t10" title="IMG_20200731_113305"><img alt="IMG_20200731_113305" height="240" src="https://live.staticflickr.com/65535/50172272678_8f8684ae99_n.jpg" width="320" /></a></div><div>Use a 27mm hexagonal socket and some sort of spacer to undo the filter housing. You want a hexagonal socket rather than a star so as not to strip the plastic head, and you need some sort of spacer in order to fit the wrench in. I used a universal joint, which was a bit too long, but worked ok since it was a universal joint and I could turn the wrench.</div><div><a href="https://www.flickr.com/gp/jamiekitson/3au85V" title="IMG_20200731_111953"><img alt="IMG_20200731_111953" height="240" src="https://live.staticflickr.com/65535/50173038307_e3400fd2e8_n.jpg" width="320" /></a></div><div>The filter takes some pulling to get it out of the housing.</div><div>Remember to replace the seal.</div><div><a href="https://www.flickr.com/gp/jamiekitson/0P5n60" title="IMG_20200731_112000"><img alt="IMG_20200731_112000" height="240" src="https://live.staticflickr.com/65535/50172271618_cbbfbf81e3_n.jpg" width="320" /></a></div><div>The filters have a notch which fits very snugly into the engine, towards the bottom.</div><div><a href="https://www.flickr.com/gp/jamiekitson/3658jc" title="IMG_20200731_112145"><img src="https://live.staticflickr.com/65535/50190012106_a4ec3e28c4_n.jpg" width="320" height="240" alt="IMG_20200731_112145"></a></div><div>It's as hard getting the new filter into the housing as it is to get the old one out. I made the decision to fit the notch into the engine and struggle screwing the housing back in rather than fitting the filter into the housing and struggle to get the notch into the right place.<br /></div><div><a href="https://www.flickr.com/gp/jamiekitson/9ke07b" title="IMG_20200720_161240"><img alt="IMG_20200720_161240" height="320" src="https://live.staticflickr.com/65535/50134000367_0f6ba1ebab_n.jpg" width="240" /></a><a href="https://www.flickr.com/gp/jamiekitson/XL3Xbd" title="IMG_20200720_161234"> <img alt="IMG_20200720_161234" height="240" src="https://live.staticflickr.com/65535/50133216473_61e872dc4c_n.jpg" width="320" /><br /></a></div><div>Video below is useful, but not great quality.<br /><a href="https://www.flickr.com/gp/jamiekitson/XL3Xbd" title="IMG_20200720_161234"></a></div><iframe allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" frameborder="0" height="315" src="https://www.youtube.com/embed/4C_pL2ohT2E" width="560"></iframe>Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com2tag:blogger.com,1999:blog-26970824.post-19869126586598833322020-02-10T10:27:00.000+00:002020-02-10T10:27:14.069+00:00VMMEM.EXE High CPU Useage with Hyper-V<div dir="ltr" style="text-align: left;" trbidi="on">
If you're using Hyper-V and finding that VMMEM is using a lot of CPU on your host you might want to swich <a href="https://docs.microsoft.com/en-us/windows-server/virtualization/hyper-v/manage/manage-hyper-v-scheduler-types">scheduler type</a> from <code>root</code> to <code>core</code> or <code>classic</code>. To find out what you're currently using run the following in power shell:<br />
<pre>Get-WinEvent -FilterHashTable @{ProviderName="Microsoft-Windows-Hyper-V-Hypervisor"; ID=2} -MaxEvents 1
1 = Classic scheduler, SMT disabled
2 = Classic scheduler
3 = Core scheduler
4 = Root scheduler
</pre>
To switch run the following in an elevated command prompt:<br />
<pre>bcdedit /set hypervisorschedulertype type</pre>
Where <code>type</code> is one of:
<br />
<pre>Classic
Core
Root
</pre>
It seems <code>classic</code> is probably best for most of us.</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-20911841366227919012019-08-08T09:35:00.000+01:002019-08-08T14:01:14.153+01:00How to get AirBnB to (really) delete your account (really).<div dir="ltr" style="text-align: left;" trbidi="on">
<ol style="text-align: left;">
<li>Email their data controller at <a href="mailto:dpo@airbnb.com?subject=Delete My Account&body=Please *delete* my account.">dpo@airbnb.com</a> asking them to delete your account attaching a scanned copy of some ID (I know, right!). If you are an EU citizen 😢 they are obligated to delete your data under the GDPR's right to erasure.</li>
<li>Er, that's it. </li>
</ol>
<a data-flickr-embed="true" href="https://www.flickr.com/photos/jamiekitson/48487831207/in/dateposted/" title="Deleting Your AirBnB Account - A Flow Chart"><img src="https://live.staticflickr.com/65535/48487831207_1663a5117c_z.jpg" width="620" alt="Deleting Your AirBnB Account - A Flow Chart"></a>
</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-69690678861090392562019-05-26T13:58:00.001+01:002019-05-26T13:58:38.362+01:00systemd unit to start a browser/user process on network up<div dir="ltr" style="text-align: left;" trbidi="on">
It took me far too long to get this script right. The gottchas:<br />
<ol style="text-align: left;">
<li>User units <a href="https://wiki.archlinux.org/index.php/Systemd/User#How_it_works">cannot reference or interact with</a> system units.</li>
<li>On my system at least I needed to specifically <a href="https://www.freedesktop.org/wiki/Software/systemd/NetworkTarget/#cutthecraphowdoimakesurethatmyservicestartsafterthenetworkisreallyonline">enable <code>systemd-networkd-wait-online.service</code></a> to have <code>network-online.target</code> work.</li>
<li>To enable pulse audio from a system process you need to
<ol type="a">
<li>set <a href="https://wiki.archlinux.org/index.php/PulseAudio#Play_sound_from_a_non-interactive_shell_(systemd_service,_cron)"><code>XDG_RUNTIME_DIR</code></a>, which
</li>
<li>needs <code>uid</code>, not user name.
</li>
</ol>
</li>
</ol>
<code>
[Unit]<br />
Description=Start Firefox<br />
Wants=network-online.target<br />
After=network-online.target<br />
<br />
[Service]<br />
User=<b>[USER]</b><br />
Environment="DISPLAY=:0"<br />
Environment="XAUTHORITY=/home/<b>[USER]</b>/.Xauthority"<br />
Environment="XDG_RUNTIME_DIR=/run/user/<b>[UID]</b>"<br />
ExecStart=/usr/bin/firefox<br />
<br />
[Install]<br />
WantedBy=multi-user.target</code><br />
<code><br />
</code>
<br />
I haven't looked into using this unit as a template as I'm not sure how to translate the user name into <code>uid</code> for the <code>XDG_RUNTIME_DIR</code> variable. It's a real shame we can't run it as a user process else we'd be able to use <a href="https://www.freedesktop.org/software/systemd/man/systemd.unit.html#id-1.13.3"><code>%u</code> and <code>%U</code>.</a></div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com2tag:blogger.com,1999:blog-26970824.post-54824768002977642732018-12-10T22:44:00.001+00:002018-12-10T22:44:44.936+00:00Fitting a 15mm High Drive into a Gigabyte BRIX GB-BXBT-1900<div dir="ltr" style="text-align: left;" trbidi="on">
You can just about squeeze a 15mm high hard drive into a Gigabyte BRIX BXBT case. I did it with the GB-BXBT-1900, but all the BXBT cases look to be the same.<br />
<br />
The first thing I did was break off the U bend/clips at the end of the hard drive caddy.<br />
<a data-flickr-embed="true" href="https://www.flickr.com/gp/jamiekitson/5KJ0J7" title="Caddy"><img alt="Caddy" height="192" src="https://farm5.staticflickr.com/4875/45541440214_5cbc017e2b_n.jpg" width="320" /></a>
<br />
And fit the drive.
<br />
<a data-flickr-embed="true" href="https://www.flickr.com/gp/jamiekitson/f695eG" title="IMAG0168"><img alt="IMAG0168" height="240" src="https://farm5.staticflickr.com/4895/45307595405_bf853061a0_n.jpg" width="320" /></a><br />
Since every picometre counts screw the drive on to the bottom of the mount, not the side.
<br />
<a data-flickr-embed="true" href="https://www.flickr.com/gp/jamiekitson/8700K6" title="IMAG0169"><img alt="IMAG0169" height="240" src="https://farm5.staticflickr.com/4859/45307596745_59df09d08b_n.jpg" width="320" /></a><br />
The highest component in the case is the pair of USB sockets, but if you turn the base plate through 180° the drive will miss this and hit the slightly lower ethernet port.<br />
<a data-flickr-embed="true" href="https://www.flickr.com/gp/jamiekitson/1sf0w0" title="IMAG0171"><img alt="IMAG0171" height="240" src="https://farm5.staticflickr.com/4870/44403297320_5c9c496229_n.jpg" width="320" /></a>
<br />
You still need an extra couple of mm and I found that nuts from a meccano set were perfect.
<br />
<a data-flickr-embed="true" href="https://www.flickr.com/gp/jamiekitson/2fLh32" title="DSCF4203"><img alt="DSCF4203" height="213" src="https://farm2.staticflickr.com/1910/46214714012_d1aabbcdf9_n.jpg" width="320" /></a>
<br />
Carefully place your spacers over the screw holes, put the base plate back in place and screw the screws back in.
<br />
<a data-flickr-embed="true" href="https://www.flickr.com/gp/jamiekitson/71Gfvj" title="IMAG0166"><img alt="IMAG0166" height="320" src="https://farm5.staticflickr.com/4880/46220388601_86213f7c6e_n.jpg" width="240" /></a>
<br />
As you'd expect the case doesn't quite go back together perfectly but it seems stable enough.
<br />
<a data-flickr-embed="true" href="https://www.flickr.com/gp/jamiekitson/a53079" title="IMAG0176"><img alt="IMAG0176" height="240" src="https://farm5.staticflickr.com/4917/44403331880_f67118b6ec_n.jpg" width="320" /></a>
<br />
I checked the distance by dabbing a bit of paint on the top of the ethernet port. It's extremely close but not touching. I've had it running for a few days now without issue.
</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com1tag:blogger.com,1999:blog-26970824.post-41823579913626764472016-09-14T21:42:00.000+01:002016-09-14T21:53:32.181+01:00That time a BT rep. recommended I use "something like Password123"<div dir="ltr" style="text-align: left;" trbidi="on">
There are <a href="https://twitter.com/jamiekitson/status/773842361193492480">loads</a> and <a href="https://twitter.com/PWTooStrong">loads</a> of sites out there with ridiculous password rules, but BT gets a special shout-out for their special, multiple, password policies. In case it's not obvious no one has any business capping the length of a password or disallowing certain characters. A hash will always end up the same length and you can hash any character. Besides, once the password is hashed you don't know what characters it's made up of anyway. If nothing else BT is a technology company so really should know better.<br />
<br />
We are moving, BT has a sale on, my <a href="https://www.flickr.com/gp/jamiekitson/a41m3u">wallet</a> beat my <a href="http://www.revk.uk/search/label/IPBILL">morals</a> and I decided to go back to BT from <a href="http://aa.net.uk/">Andrews & Arnold</a>.<br />
<br />
So I got past the BT ordering page and onto the account setup page. I generated my random 20 character password as usual and pasted it into the password field, but up came a big red banner, saying "Passwords must be 8 characters long, contain only letters & numbers and need to start with a letter." (I've only just noticed that it says "be 8 characters long", at the time I read it as "at least 8 characters long".)<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjP9Lurn7yAgTg5tmiJepY_F42PlhHV8nDIYVvZq5Hkxujm3h5JfuLnQ63p6iHDRSTfI1CY4phcbQHY0bPO6TOlcrxM9D2RUq3NrBGwJoLAS6MzlUDBNRxbvVZ8OENNNwPzTZqcZw/s1600/btpassword.png" imageanchor="1"><img border="0" class="centre" height="138" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjP9Lurn7yAgTg5tmiJepY_F42PlhHV8nDIYVvZq5Hkxujm3h5JfuLnQ63p6iHDRSTfI1CY4phcbQHY0bPO6TOlcrxM9D2RUq3NrBGwJoLAS6MzlUDBNRxbvVZ8OENNNwPzTZqcZw/s320/btpassword.png" width="320" /></a><br />
<br />
Note how the text is helpfully truncated. I thought this was pretty dumb but changed my password generator to use only letters and numbers, start with a letter and set the length to 40 characters. That password was accepted by the JavaScript on the page, but then I went to paste the password into the confirmation field and nothing happened. Yep, JavaScript was now preventing me from pasting my generated password into the password confirmation field. (I'm not sure if a proper password manager would have managed to do this automatically.) No problem, I fired up the browser dev tools and removed the anti-paste code.<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhBofYXKULbmhyphenhyphenSfqW2ezDrz73SjCqQ1gu24tmOCCKiTMP9wGjBIuToMsWQgdItGjYHBeRKZst8Gr0NcVq8RqaNskDFqA-E1AM7wT69nmaNaLwirKEqDy0TSBUD_hs-d9q28nYu4w/s1600/BTPassPaste.png" imageanchor="1"><img border="0" class="centre" height="209" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhBofYXKULbmhyphenhyphenSfqW2ezDrz73SjCqQ1gu24tmOCCKiTMP9wGjBIuToMsWQgdItGjYHBeRKZst8Gr0NcVq8RqaNskDFqA-E1AM7wT69nmaNaLwirKEqDy0TSBUD_hs-d9q28nYu4w/s320/BTPassPaste.png" width="320" /></a><br />
<br />
I filled the rest of the form in and clicked "Continue". The same page loaded again, but this time with a big red warning saying "Please ensure all required information is complete."<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjBdep_JEJA8FG9upTFMGKLNQMz48AbYWzSj0V2vgE6KWhy3sOdWcykFi8Z_NRpwPqNQ3wSzm5PfCARw7Kff3nIJqoAQXzqaripGNIuCvyZSGfppwGEMvxCUmGJMX14ZfZaIxzfkQ/s1600/btpassword2.png" imageanchor="1"><img border="0" class="centre" height="206" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjBdep_JEJA8FG9upTFMGKLNQMz48AbYWzSj0V2vgE6KWhy3sOdWcykFi8Z_NRpwPqNQ3wSzm5PfCARw7Kff3nIJqoAQXzqaripGNIuCvyZSGfppwGEMvxCUmGJMX14ZfZaIxzfkQ/s320/btpassword2.png" width="320" /></a><br />
<br />
I wasn't even sure that this was about the password, so I got onto their chat support:<br />
<style>
span.defanged1-call_op {
font-weight: bold;
color: blue;
}
img.centre {
display: block;
margin-left: auto;
margin-right: auto
}
</style>
<br />
<blockquote>
<span class="defanged1-call_op">Issy:</span> <span dir="ltr">Good morning Jamie</span><br />
<span class="defanged1-call_op">Issy:</span> How may I assist you with your order today?<br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> Hi</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> I am trying to create an account</span><br />
<span class="defanged1-call_op">Issy:</span> I'll be happy to assist you with that<br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> but at the "Please complete your set up options." page</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> where I choose a password etc</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> it comes back with</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> "Please ensure all required information is complete."</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> no indication of what is wrong</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> I have filled everything in</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> also</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> there are a number of other issues with the form</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> the password rules are stupid</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> and I can't paste into the password confirmation box</span><br />
<span class="defanged1-call_op">Issy:</span> <span dir="ltr">Please make sure your password isn't too long. Something linke Password123 should work </span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> HOLY FUCK</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> are you joking?</span><br />
<span class="defanged1-call_op">Issy:</span> <span dir="ltr">Please don't use that one. It wouldn't be too safe</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> can I download this chat transcript?</span><br />
<span class="defanged1-call_op">Issy:</span> <span dir="ltr">Please select the small envelope at the top of this chat to send a copy to yourself </span><br />
<span class="defanged1-call_op">Issy:</span> <span dir="ltr">You can also copy and paste </span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> so is twenty characters too long?</span><br />
<span class="defanged1-call_op">Issy:</span> <span dir="ltr">That's right</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> your password policy doesn't allow special characters</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> alpha numeric only</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> and twenty characters is too long?</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> so what's the maximum length then?</span><br />
<span class="defanged1-call_op">Issy:</span> <span dir="ltr">That's correct Jamie. It would need to be within 8-16 characters. I'm aware it doesn't show this on the page </span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> Wow.</span></blockquote>
So yes, a 16 character alpha-numeric password worked. But this isn't the end of the story. Once I had logged into the BT website I checked to see if I could change my password to a longer one, and yes, I could! In fact there didn't seem to be limit to the length, but it still didn't like special characters. But that still isn't the end of the story, while writing this blog post I wanted to see if you could create a BT account outside of the order process. You can, and on <a href="https://www.bt.com/appsprofile/registration/signup.do?addAccountMandate=Y">that page</a> once you enter an invalid password there is actually a helpful description of which special characters are allowed: "Only use numbers, letters and these special characters <b>:!@#$%^&*()_+-=[]{};':",./?</b>". Using these I was finally able to generate a long random password with special characters.
<br />
<h4>
Bonus lolz</h4>
Remember how I said I was moving? Well during the order process I ticked the box to say that I wasn't yet living at the property, but I wasn't asked for a current postal address, where they would be able to send the confirmation details.
<br />
<blockquote>
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> do you know when/where the confirmation letter will be sent?</span><br />
<span class="defanged1-call_op">Issy:</span> <span dir="ltr">This would be to the address your service is to be connected </span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> but I'm not living there at the moment</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> the current owners are</span><br />
<span class="defanged1-call_op">Issy:</span> <span dir="ltr">You may want to make them aware to expect the letter.</span><br />
<span class="defanged1-call_op">Jamie:</span><span style="color: red;"> Brilliant.</span>
</blockquote>
</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com1tag:blogger.com,1999:blog-26970824.post-63560556509770215402015-11-19T21:01:00.001+00:002015-11-19T21:01:46.508+00:00The Martian - The Swiss Cheese of Films<div dir="ltr" style="text-align: left;" trbidi="on">
Just a few of my issues with The Martian. Spoilers, obviously.<br />
<ol style="text-align: left;">
<li>The version of the human race in the film has had the foresight, ingenuity and money to start a colony on Mars, but they couldn't tie a guide rope between the spaceship and the base, or between each other. You know, like climbers have been doing for centuries. It didn't have to be a low tech hemp rope, it could have been wound kevlar, but no, nothing. And so Matt Damon gets blown away...</li>
<li>But not that far, and yet the rocket takes off and he doesn't get burnt to a crisp. In fact there is no evidence of the rocket taking off at all...</li>
<li>But taken off it has, and then shoots off back to earth. No "Let's hang around for a bit in case he's not dead?" Or "Why don't we just press pause on the return to earth procedure in case we need to go back to Mars?"</li>
<li>The version of the human race in the film has had the curiosity to start a colony on Mars, and yet they are not curious enough to have a look at what might be left behind on Mars, what damage might have been done during the storm, or if Matt Damon was really dead, you know, useful stuff.</li>
<li>Eventually they do have a look, 51 days later. And what do you know? Matt Damon's not dead. It will take over a year to prepare a ship and get it to Mars, so they turn the spaceship around and get back to Mars in just 51 days... no wait, they don't, and so the film continues.</li>
<li>So Matt Damon wants to communicate with Earth using Path Finder, great, lets use our modern radio systems and modern computers to... no wait, we have to *physically* go and find and boot up the old Path Finder machines.</li>
<li>Using hex to communicate through Path Finder. This is *so* inefficient, you're using 16^2 possible combinations for a possible 26 characters.</li>
<li>So eventually they do decide to send the ship back, but wait, it doesn't have enough fuel, everyone is scratching their heads until the stereotypical loner genius has an idea! The slingshot! This is the worst moment of the film. I honestly nearly stood up and screamed "Of course! The slingshot!" The slingshot has been done to cliched death <a href="http://memory-alpha.wikia.com/wiki/Slingshot_effect">in science fiction</a> and was first used in real life by the <a href="https://en.wikipedia.org/wiki/Mariner_10">Marina 10</a> probe in 1974. This is probably why no one mentioned it, they all thought it was a bit passée.</li>
<li>There are some women characters, but they still get a lot of patronising mansplaining. </li>
<li>The film ends and Sean Bean is still living.</li>
</ol>
</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-39579351820233601452015-10-01T11:46:00.001+01:002015-10-01T11:46:53.640+01:00Camera Repair Quote from Sendean Cameras<div dir="ltr" style="text-align: left;" trbidi="on">
Since Yelp appear to <a href="http://www.yelp.co.uk/not_recommended_reviews/sendean-cameras-london-2">hide bad reviews</a> I thought I'd also post <a href="http://www.yelp.co.uk/biz/sendean-cameras-london-2?hrid=TgXPY9tmkZlgGSQnI1U3rQ&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)">my review of Sendean</a> here.<br />
<br />
I dropped off a camera at Sendean for a repair quote. The camera would switch on but the lens wouldn't extend fully. The quote I got back was as much as the camera would have been worth in mint condition. When I declined they reduced the quote by a third, but I still didn't think it was worth it so I went to pick the camera up. The first time I arrived at the shop I was told that the camera was still in bits and that I'd have to come back the next day, which I did. However once I had got the camera home it wouldn't turn on any more at all (a strap lug was also missing). I called Sendean to discuss this and the guy's attitude was terrible. He first claimed that they hadn't even disassembled the camera. When I pointed out that I'd been told the camera was in bits the first time I'd come to collect it his attitude got even worse and he said "you started with a broken camera, and you've still got a broken camera." Unbelievable.</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-84032733952640168162015-09-29T12:04:00.001+01:002015-09-29T12:04:51.548+01:00Flickr Auto-Uploader for Windows Phone<div dir="ltr" style="text-align: left;" trbidi="on">
<a href="https://www.microsoft.com/en-gb/store/apps/flickr-auto-uploader/9nblggh1k4sm">Flickr Auto-Uploader for Windows Phone</a> will automatically upload pictures and videos from your Windows Phone device to Flickr. You can choose the privacy setting and tags of the uploaded files, any of your phone albums to upload from and one of your Flickr albums to upload to. If you have a Lumia 1020 it can upload the high resolution images for you.</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-79781688921328418072015-07-23T23:06:00.001+01:002015-07-23T23:06:40.484+01:00Flickr authorisation URL doesn't work on certain browser components<div dir="ltr" style="text-align: left;" trbidi="on">
Writing a Flickr app for Windows Phone I was confused as to why the authorisation URL was forwarding the user to <code>http://m.flickr.com</code> instead of the authorisation page after they logged in and I had to detect that and forward them to the authentication URL again. After a while even this stopped working, despite the fact that copying the URL into IE worked as expected, ie, after the user logged in they were forwarded to the authorisation page. For a while I was convinced Flickr must be discriminating by user agent string. The answer was staring me in the face, which was pointed to by <a href="http://stackoverflow.com/questions/7631740/windows-phone-7-web-browser-control-user-agent/24988641#24988641">an SO answer</a>. Scripts weren't running on the browser in the app, they are disabled by default, you have to enable scripts in the Windows Phone <code><a href="https://msdn.microsoft.com/en-us/library/windows/apps/microsoft.phone.controls.webbrowser(v=vs.105).aspx?cs-save-lang=1&cs-lang=csharp">WebBrowser</a></code> component with <code><a href="https://msdn.microsoft.com/en-us/library/windows/apps/microsoft.phone.controls.webbrowser.isscriptenabled%28v=vs.105%29.aspx?cs-save-lang=1&cs-lang=csharp">IsScriptEnabld</a></code>.</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-39037171947785394222015-04-11T00:56:00.000+01:002019-03-12T14:07:42.520+00:00Manually Fixing Multiple Screens with Different DPIs in Linux<div dir="ltr" style="text-align: left;" trbidi="on">
<h4 style="text-align: left;">
Step 1:</h4>
Set the system wide DPI to a comfortable level for your highest resolution screen, using <a href="https://wiki.archlinux.org/index.php/HiDPI#X_Resources">X Resources</a>. There is a DPI calculator <a href="https://www.sven.de/dpi/">here</a>.<br />
<h4 style="text-align: left;">
Step 2:</h4>
With the DPI set in step 1, work out what scaling is comfortable on your secondary screen. You can do this by adjusting the <code>layout.css.devPixelsPerPx</code> Firefox setting or with <code>xrandr</code>, eg:<br />
<br />
<code>xrandr --output HDMI1 --scale 1.3x1.3</code><br />
<h4 style="text-align: left;">
<b>Step 3:</b></h4>
Update 11-Nov-2016: It appears that you no longer need supply the
<code>--fb</code> parameter, iirc the previous symptom was only being able to access a
certain area of the lower DPI screen.<br />
<br />
Calculate the total screen size for the <code>xrandr --fb</code> parameter. To do this multiply the x and y resolution values of your secondary screen by the scaling factor, and then add the primary value, depending on whether you have your screens left/right or above/below. In my case both my monitors are 1920x1080, my secondary monitor is scaled at 1.3 and I have my primary monitor below my secondary monitor, so my total screen size is 1920 * 1.3 x 1080 * 1.3 + 1080, or 2496x2484.<br />
<h4 style="text-align: left;">
Step 4:</h4>
Update 11-Nov-2016: There is a script <a href="https://gist.github.com/wvengen/178642bbc8236c1bdb67">here</a> which will do these calculations for you. Obviously you may want to change the scale factor of 2.<br />
<br />
Calculate the position of your two monitors. My primary monitor is centred below my secondary monitor. So my secondary monitor is at 0x0 and my primary monitor is at (1920 * 1.3 - 1920) / 2 x 1080 * 1.3 or 285x1404.<span style="font-weight: normal;"> </span><br />
<h4 style="text-align: left;">
Step 5:</h4>
Put the above values into xrandr:<br />
<br />
<code>
xrandr --output HDMI1 --scale 1.3x1.3 --mode 1920x1080 --fb 2496x2484 --pos 0x0</code><br />
<code>xrandr --output eDP1 --scale 1x1 --pos 285x1404
</code><br />
<br />
With thanks to <a href="http://askubuntu.com/questions/393400/is-it-possible-to-have-two-different-dpi-configurations-for-two-different-screen/555812#555812">this SE post</a>.<br />
<br />
Udate 09-Aug-2017<b><br /></b><br />
<div style="text-align: left;">
</div>
<h4 style="text-align: left;">
<b>Step 6:</b></h4>
Out of the blue I started getting:<br />
<br />
<code>xrandr: screen cannot be larger than 8192x8192 (desired size 12800x2880)</code><br />
<br />
To fix this I created:<br />
<br />
<pre><code>/etc/X11/xorg.conf.d/85-screen.conf
Section "Screen"
Identifier "Default Screen"
DefaultDepth 24
SubSection "Display"
Virtual 12800 12800
EndSubSection
EndSection
</code></pre>
<br />
This didn't work when it was ordered after the monitor section.</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com2tag:blogger.com,1999:blog-26970824.post-49044887165233597572014-09-29T15:40:00.000+01:002018-12-07T18:06:52.198+00:00How not to Transfer Your Domains Between Registrars<div dir="ltr" style="text-align: left;" trbidi="on">
UPDATE IV - Dec 2018 - Four years on from my original debacle I've given Gandi another shot. The main reason being that I've bought a pair of FIDO u2f keys and have managed to drop all TOTP sites. Gandi is one of the few registrars to offer u2f support and I was really unimpressed with Hover support's reply when I asked about it. Gandi also seems to be very well respected amongst people that I respect.<br />
<br />
The good news is that Gandi appears to have seen sense and has overhauled their system to allow an account to use a different email address to the domains that it manages. Having said that I wasn't taking any risks this time and made sure all the owner info matched up with the Gandi account.<br />
<br />
The small hitch with the transfer this time seemed to be at the Hover/Tucow end as I only received their Transfer Away email after manually prompting their support and then I found the email to be rather misleadingly worded. Reading the description below would you expect to be able to confirm the transfer to proceed immediately at the linked page?<br />
<br />
<img alt="" style="width:95%" src="data:image/png;base64,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" /><br />
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Original post:
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<br />
TL;DR: i) Before transferring your domains to <strike>a new registrar</strike> Gandi.net make sure every single piece of contact information on them is <b>EXACTLY</b> the same. ii) I can't recommend Gandi.net. <br />
<br />
I own several domains, one of which I use for my primary email address. A while ago I read <a href="https://medium.com/@N/how-i-lost-my-50-000-twitter-username-24eb09e026dd">Naoki Hiroshima's account of being held to ransom</a> due to someone taking over the domain he used for his primary email address. At the time I contacted <a href="http://www.livetodot.com/">my</a> <a href="http://www.virtualnames.co.uk/">registrars</a> to ask what security measures they had in place to make sure this wouldn't happen to me (not that I think I have much of value to steal). Their replies didn't fill me with confidence. More recently <a href="http://blog.fastmail.fm/2014/04/10/when-two-factor-authentication-is-not-enough/">I read</a> of a registrar that can enforce two step authentication on accounts, <a href="http://gandi.net/">Gandi.net</a>. I decided to take the plunge and initiated the transfer of my two .co.uk domains (free), three .com domains (£8.63 each) and one .it domain (£9.20) to Gandi.net.<br />
<br />
The .co.uk domains transferred very quickly, apparently without issue, however I noticed that the "owners" of the two domains were two different accounts to the one I was currently logged in as. Upon contacting Gandi they told me that because my details were slightly different for each of the two domains and for the administrative/technical contacts three accounts had been created. I could have used the two owner accounts and ditched the admin/tech account, but that was the account that I had also requested the .it and .com domains be transferred to. Gandi told me that to transfer the domains between accounts I would effectively be <a href="http://wiki.gandi.net/en/contacts/changeowner">changing the owner of the domain</a>. So I initiated the process to transfer the two domains to my main account, which would apparently cost me £4.60 per domain, not too expensive, and hopefully they'd be renewed in the process. But after following <a href="http://wiki.gandi.net/en/contacts/changeowner/special">their instructions</a> I was further notified that I would need to initiate the transfer with Nominet and pay them a further fee of £12 per domain. Considering I wasn't even transferring the domains between people I felt this was getting a bit ridiculous and gave up.<br />
<br />
After three days I was notified that there had been an error transferring the .it domain. <a href="http://wiki.gandi.net/en/domains/transfer/error">Gandi's wiki said</a> that the error message meant that my previous registrar had blocked the transfer, so I contacted Livetodot. Livetodot said that the domain had been successfully transferred away from them and pointed out that the whois record even specifically said so. So I went back to Gandi. Another day later I got an email confirmation from Gandi saying that the domain transfer was complete, but gave no explanation as to what had gone wrong. During this period DNS had been failing on my domain for at least three days. It was at this point that I realised how stupid it was to use my primary email address on the domain that my primary email address uses, and I started to get nervous. While the .it transfer had now been successful, the domain owner apparently didn't exactly match any of my three Gandi accounts and so a <b>fourth</b> account had been created and marked as owner.<br />
<br />
Luckily my three .com domains, including my primary email domain, eventually transferred without incident, and with the original Gandi account as the owner. I can now use this account as a central account to administer all of my domains as it is at least the technical contact for all my accounts. However I now have another issue besides the four accounts. As I said above I think it's stupid to have the contact email address of a domain using that same domain, so I would like to change the email address on just that domain. However Gandi's system doesn't seem to allow for that, only allowing one account to have one email address, so to change the email address for one of my .com domains I have to change it for all the domains owned by that account.<br />
<br />
All in all I don't think I can recommend Gandi.net. Their system seems to be based on the incorrect assumption that each account is a different entity and each entity will only have one email address. I also wonder if other registrars (and why Gandi doesn't) just recognise an email address as a unique identifier and not worry if other details are slightly different.<br />
<br />
Having done a bit more research there are other registrars that can do two step authentication, including <a href="https://hover.com/ykaoQsSV">Hover</a> and <a href="https://www.eurodns.com/">EuroDNS</a>. Reading Naoki Hiroshima's post again I notice that the hacker actually recommended <a href="https://www.namecheap.com/">NameCheap</a> and <a href="http://www.enom.com/">eNom</a> as secure registrars, although that information is a bit dated now and besides, I'm not sure if we should trust a hacker.<br />
<br />
UPDATE: When I was initially thinking of going through with transferring the .co.uk domains to a single account I created an account with Nominet and I seem to remember being able to see both of my domains, but now I can only see one. Nominet and Gandi both say that this is because the two domains have different email addresses on the owner contact, but in the Gandi control panel they both look the same to me.<br />
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UPDATE II: After getting pretty much nowhere with their support I emailed their batline, nobullshit(at)gandi.net. Coincidentally or not the very same day their support agreed to transfer my .co.uk domains to my central account if I were to change my email address at Nominet. Nominet let you change your email address without any sort of confirmation with the old email address or the new email address, something that I pointed out to them was likely to get domains lost or stolen. A week later my domains still haven't been transferred. I also got a direct reply from Gandi's COO and "Chief Evangelist". Unfortunately this email confirms that their "no bullshit" tag line is just that, bullshit.<br />
<br />
UPDATE III - Sept 2015 - A year on my renewals have come up again and I decided to put my money where my mouth is and join <a href="https://hover.com/ykaoQsSV">Hover</a>. So far the move has been a joy by comparison and the transfer has worked the way that I would expect, you create <b>one</b> account and transfer your domains to that account. The one gotcha being that they don't automatically <a href="https://help.hover.com/entries/21206438-How-to-Change-your-domain-name-servers-DNS-servers-Updated-Aug-2015-">update your domains to use their DNS servers</a>. </div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-40269737285643473022014-02-27T21:04:00.000+00:002015-09-17T23:39:31.475+01:00Recommended Apps for Windows Phone 8<div dir="ltr" style="text-align: left;" trbidi="on">
<h4 style="text-align: left;">
True Calendar 8</h4>
The native WP8 calendar sucks, it defaults to viewing one day, but doesn't fit it onto one screen, it doesn't have a week view at all, the month view is pretty much useless because you can't read the appointments and if you try to click on them or click on a day it switches to the crappy day view.<br />
<br />
I can't recommend <a href="http://www.windowsphone.com/en-gb/store/app/true-calendar-8/4c801d8b-2178-44d8-a57f-f8338de3968e">True Calendar 8</a> highly enough, it possibly has too many configuration options, and you can only have a maximum of one account each of Google, MS and Facebook, but apart from that it's pretty much perfect and is what the native calendar should have been.<br />
<h4 style="text-align: left;">
Ocell (Twitter)</h4>
<a href="http://www.windowsphone.com/en-gb/store/app/ocell/8644cfe4-1629-43f0-8869-4d6684a7cfcb">Ocell</a> is buggy, crashing and refusing to load tweets relatively often, however in my experience, and given my demands, it is still by far the best WP8 Twitter app that I've seen. My demands mainly being configurable, swipeable columns, mainly consisting of my lists, just like Tweetdeck and then Hootsuite let me do.<br />
<h4 style="text-align: left;">
Flickr Central / Flickr Booth </h4>
<a href="http://www.windowsphone.com/en-gb/store/app/flickr-booth/3ec30a84-2f6b-46ff-8b86-a09d70f4ee4e"> </a><a href="http://www.windowsphone.com/en-gb/store/app/flickr-central/c4a83342-66b7-4709-a649-792f750bf266">Flickr Central</a> and <a href="http://www.windowsphone.com/en-gb/store/app/flickr-booth/3ec30a84-2f6b-46ff-8b86-a09d70f4ee4e">Flickr Booth</a> are both very good apps. They both allow you to <strike>automatically upload images,</strike> periodically update the lock screen image from particular pools of Flickr photos and view activity on your photos and your contacts' latest uploads. They also both improve on the manual uploading of images.<br />
<br />
Flickr Central has a better photo page and a better page for showing you activity on your own photos, however it doesn't show replies to your comments on other people's photos.
<br />
<br />
UPDATE Aug 2014: I don't know if it's WP8.1 or what but recently I've been finding FC's auto-upload buggy and I can no longer share photo URLs and the developer is no longer responding to emails.
<br />
<br />
Flickr Booth has a nice tile for the start screen that can show you recent uploads from your contacts or activity on your photos. It also allows you to specify what album to auto upload from and what date to start uploading them from. However the lock screen image rotates too often IMHO and only uses your 10 most recent favourites.<br />
<br />
The official Flickr app sucks, mostly because the logo and title <b>always</b> cover half the screen. Yes, really. It's also missing auto uploading and uploading multiple images from the share context menu.
<br />
<h4 style="text-align: left;">
Flickr Auto-Uploader</h4>
<div style="text-align: left;">
Flickr Central's auto-uploader stopped working for me, and then so did Flickr Booths. I uninstalled Flickr Booth in order to reinstall it only to find that it was no longer available in the store. I have now written my own <a href="https://www.microsoft.com/en-gb/store/apps/flickr-auto-uploader/9nblggh1k4sm">Flickr Auto Uploader for Windows Phone</a> which has the added bonus of being able to upload videos and high resolution images from Lumia 1020s, as well as the option of choosing any albums to upload from.</div>
<h4 style="text-align: left;">
Phone Tracker </h4>
I don't expect this will be on everyone's essentials list, but I really like having a record of my location, mostly so that I can <a href="http://geo.kitten-x.com/">geo-tag</a> my photos. <a href="http://www.windowsphone.com/en-gb/store/app/phone-tracker/1b3e9546-98f6-449d-ac95-a06c139dfcac">Phone Tracker</a> is just the ticket, very simple and straightforward, it can upload kml files nightly to <strike>Sky</strike>OneDrive. My only two complaints are that a) it puts the files in the root, cluttering them up, it would be much better if it used its own subdirectory and b) time stamps are saved without a time zone, which is a real pain in the arse.
<br />
<h4 style="text-align: left;">
SMS to Speech</h4>
Not an app, but the other day I found a setting which covered an app that I used to find very useful on Android, Settings -> Speech -> Read incoming text messages aloud. Unfortunately it's crippled somewhat by the fact that it asks you whether you want it to read the text message or not. Somehow I don't think that's going to be very practical when I'm riding through London :-/
<br />
<h4 style="text-align: left;">
Others</h4>
<a href="http://www.windowsphone.com/en-gb/store/app/authenticator/021dd79f-0598-e011-986b-78e7d1fa76f8">Authenticator</a> for accounts that use such two step authentication like Google and MS. Has a handy copy feature. <a href="http://www.windowsphone.com/en-gb/store/app/tv-guide/e69a0b54-068d-427a-9970-1dc847f756f6">TV Guide</a> for UK TV schedules.
<br />
<h4 style="text-align: left;">
Obviously</h4>
<a href="http://www.windowsphone.com/en-gb/store/app/facebook/82a23635-5bd9-df11-a844-00237de2db9e">Facebook</a>, <a href="http://www.windowsphone.com/en-gb/store/app/instagram-beta/3222a126-7f20-4273-ab4a-161120b21aea">Instagram</a>, <a href="http://www.windowsphone.com/en-gb/store/app/ebay/92d3a3a3-66d9-df11-a844-00237de2db9e">eBay</a> and <a href="http://www.windowsphone.com/en-gb/store/app/whatsapp/218a0ebb-1585-4c7e-a9ec-054cf4569a79">Whatsapp</a>. Although I <b>wish</b> Whatsapp would use different colours for different people in group chats.<br />
<h4 style="text-align: left;">
MIA</h4>
Firefox. I'd also really like a decent IMAP client. The native mail client is fine for basic stuff, but I'd really like something that handled folders with more finesse. Note that Mail Plus is not an email client, it's for sending emails with attachments.
</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-48582297593562771062014-01-04T19:19:00.000+00:002014-01-10T15:08:26.863+00:00Script to set Firefox zoom/dpi/devPixelsPerPx on the command line<pre><code>
#!/bin/bash
PREF=~/.mozilla/firefox/*.default*/prefs.js
BAK="$PREF.bak"
SETTING="layout.css.devPixelsPerPx"
CURR=$(grep $SETTING $PREF)
cp $PREF $BAK
grep -v $SETTING $BAK > $PREF
echo "user_pref(\"$SETTING\", \"$1\");" >> $PREF
/usr/bin/firefox
cp $PREF $BAK
grep -v $SETTING $BAK > $PREF
echo $CURR >> $PREF
</code></pre>Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-1265250112916287982013-10-23T21:44:00.002+01:002014-01-22T11:17:39.539+00:00Sexism at theregister.co.uk<div dir="ltr" style="text-align: left;" trbidi="on">
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I think it's fair to say that The Register has always been the red top of tech publishing, I haven't minded in the past, I'm partial to a bit of puerile humour myself, but their sexist and sexualised headlines seem to have been particularly bad over the last few months. It also seems to have been a very bad year for women in tech, as they say, although maybe every year is a bad year for women in tech.
<br />
There sometimes comes a point where you have to vote with your feet, I've tried to give up Google, and now I'm giving up The Register. It's a shame, I mostly like the content, it's only the headlines and the odd Andrew Orlowski polemic that I object to.
<br />
The examples below are a few stories I've noticed, ranging from genuine IT stories with arguably offensive innuendo crowbarred into their headlines (the first one is a good example), through vaguely IT-y stories with a sexual element (see the Oracle story for example) to non-IT non-stories that allow a titillating headline and/or picture (take Pamela Anderson, please). There's a bit of everyday sexism too.
<br />
Incidentally <a href="http://www.bbc.co.uk/programmes/b01rgmfd">Bridget Christie Minds the Gap</a> has been excellent.
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1iUWnr5nnxV0LwRkXwhyphenhyphenri5C5R7P_wnKO_dZ6BNuwWjsUN6Cf_wgjSzIVmq_9f9atypYN9ZYzCsGWKqmA-mChzFQk3OlxheaFDqp2jzGU3cPP5t38zyWWoQA3C11ERLmFgiLVOw/s1600/pubimage_020.jpg" imageanchor="1"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1iUWnr5nnxV0LwRkXwhyphenhyphenri5C5R7P_wnKO_dZ6BNuwWjsUN6Cf_wgjSzIVmq_9f9atypYN9ZYzCsGWKqmA-mChzFQk3OlxheaFDqp2jzGU3cPP5t38zyWWoQA3C11ERLmFgiLVOw/s1600/pubimage_020.jpg" /></a></div>
<a href="http://www.theregister.co.uk/2013/06/13/facebook_swedish_datacenter/">
Facebook turns on frigid Swedish ice-maidens in new data centre</a>
And by maidens, we mean slim, 'vanity-free', low-maintenance models</div>
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<a href="http://www.theregister.co.uk/2013/06/11/nsa_surveillance_whistleblower_disappears/">
NSA PRISM deepthroat VANISHES as pole-dance lover cries into keyboard</a>
Blogging bikini babe blubs about 'the ones I never got to bid adieu'
<span id="goog_558261395"></span><span id="goog_558261396"></span></div>
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<a href="http://www.theregister.co.uk/2013/06/17/shy_and_retiring_theres_an_app_for_that/">
Shy? Socially inadequate? Fiddling with your phone could help</a></div>
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<a href="http://www.theregister.co.uk/2013/06/17/fusionio_flash_flying_forwards/">
Fusion-io opens trenchcoat, flashes cheap PCIe cards</a></div>
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<a href="http://www.theregister.co.uk/2013/06/14/how_to_choose_a_computer_science_degree/">
Girls, beer and C++: How to choose the right Comp-Sci degree for you</a></div>
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<a href="http://www.theregister.co.uk/2013/06/24/microsofts_brazillian_amazon/">
Tearing a strip off Microsoft's Brazilian: That's no way to attract mates</a></div>
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<a href="http://www.theregister.co.uk/2013/06/21/something_for_the_weekend_webcam_hacking/">
Pussy galore: Bubble-bath webcam spy outrage</a></div>
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<a href="http://www.theregister.co.uk/2013/06/21/quotw_ending_june_21/">
'That time I hired a call girl to do my taxes while I f****d my accountant'</a></div>
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<a href="http://www.theregister.co.uk/2013/06/25/isc_13_european_teams/">
Edinburgh students' heaving racks: UK's only hope for cluster-wrestling glory</a></div>
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<a href="http://www.theregister.co.uk/2013/07/08/chin_up_edward_snowden_the_american_public_hates_you_but_sexy_spy_anna_chapman_loves_you/">
US public hate Snowden - but sexpot spy Anna Chapman LOVES him</a>
Deep penetration femme fatale fancies PRISM deepthroat
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<a href="http://www.theregister.co.uk/2013/07/05/something_for_the_weekend_rude_rodents/">
Tickle my balls, stroke my button and blow the fluff from my crack</a>
"Give yourself a little blow job every morning and your working day will be a happier
one!"
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<a href="http://www.theregister.co.uk/2013/07/12/superheroes_story/">
Is it a BIRD? Is it a plane? Right first time - and she's in SPANDEX</a>
Huawei's superheroine Purple Reign upstages new mobe</div>
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<a href="http://www.theregister.co.uk/2013/07/24/apple_pleased_with_sales_of_lower_cost_iphones/">
Apple drops hints about future low-cost iPhones</a>
Maybe just older iPhone models, maybe something new entirely. We report, you decide</div>
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<a href="http://www.theregister.co.uk/2013/07/24/indonesia_mud_volcano/">
Village-swallowing MUDCANO was no accident, say boffins</a>
Forget 'Sharknado': the Mudcano is real, destroyed 10,000 buildings and is still erupting</div>
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<a href="http://www.theregister.co.uk/2013/07/31/apple_accused_of_rummaging_through_ladys_intimate_place/">
Apple FINGERED our personal packages every day, claim shop staff</a>
Hired fanbois demand thousands of dollars in sueball</div>
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<a href="http://www.theregister.co.uk/2013/08/01/trolls_ran_me_off_the_internet_says_fashion_blogger/">
Chubby-chasing SEX TROLLS ran me offline, says fashion blogger</a></div>
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<a href="http://www.theregister.co.uk/2013/08/12/all_your_sexts_are_belong_to_me_snapchat_picturesaving_app_arrives/">
Think your smutty Snapchats can't be saved by dorks? THINK AGAIN</a>
Snapchat Save app promises hassle-free image and video capture</div>
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<a href="http://www.theregister.co.uk/2013/08/12/china_has_another_go_at_rare_earth_dominance/">
China has another go at rare earth dominance</a>
First exchange will 'stabilise the market' as crackdown targets 'smugglers'</div>
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<a href="http://www.theregister.co.uk/2013/08/13/leaked_photos_of_iphone_5c_parts_portend_ugly_google_legal_battle/">
Leaked photos of iPhone 5C parts portend ugly Google legal battle</a>
Slavish copycat behavior will certainly unleash the lawyerly hounds
</div>
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<a href="http://www.theregister.co.uk/2013/08/19/amazon_outage/">
Amazon DISAPPEARS from internet</a>
Last week Google, this week Amazon, next week</div>
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<a href="http://www.theregister.co.uk/2013/08/22/amazon_cloud_size_report/">
Amazon tightens grip on cloud market, report shows</a>
Data reveals cloud inferiority complex in other vendors</div>
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<a href="http://www.theregister.co.uk/2013/08/30/google_glass_amanda_rosenberg_sergey_brin_reportedly_lovers/">
Billionaire Google founder splits with wife, allegedly beds Google Glass minx</a></div>
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<a href="http://www.theregister.co.uk/2013/08/29/women_in_it_column/">
Women in IT: ‘If you want to be taken seriously, dress like a man’</a></div>
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<a href="http://www.theregister.co.uk/2013/08/28/new_evidence_ununpentium/">
Boffins lay bare exotic Lara Croft meteorite element ununpentium</a></div>
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<a href="http://www.theregister.co.uk/2013/09/03/european_hack_fest_hits_london/">
10,000 app devs SLEEP together in four-day code-chat-drink tech orgy camp</a>
Hey, geeks: Hate the great outdoors? Now you can stay in a tent in a big tent</div>
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<a href="http://www.theregister.co.uk/2013/09/03/beat_the_ban_with_precensored_smut/">
Beat the UK's incoming smut filter: Pre-censor your grumble flicks</a>
Oh NO, we don't have money to pay you! Bow-chicka- EDIT *bzzzzt*</div>
<div class="reglink">
<a href="http://www.theregister.co.uk/2013/09/06/lohan_backronym_poll/">
Vote NOW to name LOHAN doomsday box</a>
<br />
BRA - Ballocket Remote Abort - (Harvey Trowell)
<br />
BRASTRAP - Big Red Abort Switch To Release Aerial Payload (Steve Davis)
</div>
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<a href="http://www.theregister.co.uk/2013/09/20/oz_isp_squeezes_out_cheeky_captcha/">
TPG flashes cheeky 'down under' CAPTCHA</a>
Bum's the word on who's responsible
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<a href="http://www.theregister.co.uk/2013/09/25/oracle_sued_after_refusing_to_fund_stripping_as_a_service/">
Oracle sued over $33,000 bill for SaaS: STRIPPERS as a SERVICE</a>
Company credit card allegedly racked up thousands on the other kind of rack
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<a href="http://www.theregister.co.uk/2013/10/01/ubuntu_second_beta_review/">
Ubuntu 13.10: Meet the Linux distro with a bizarre Britney Spears fixation</a>
Search me, baby, one more time</div>
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<a href="http://www.theregister.co.uk/2013/10/18/cat_wine/">
Japanese pussies slurp 'meow meow' sex wine</a></div>
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<a href="http://www.theregister.co.uk/2013/10/18/something_for_the_weekend/">
Alarming tales: What goes on INSIDE Reg hack's hi-tech bedroom</a></div>
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<a href="http://www.theregister.co.uk/2013/10/18/ubuntu_13_10_final/">
Not so Saucy after all: Ubuntu reveals Mirless Salamander... and what, no Britney?</a></div>
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<a href="http://www.theregister.co.uk/2013/10/21/kashardian_phone/">
Meet the 'KARDASHIAN Phone' – what Apple bods nicknamed the iPhone 5s</a></div>
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<a href="http://www.theregister.co.uk/2013/10/23/pammie_anderson_bullfighting/">
Baywatch babe Pamela Anderson battles bullfighting</a></div>
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<a href="http://www.theregister.co.uk/2013/10/23/swedish_teen_fined_just/">Swedish teen's sex video fine slashed: Unwilling co-star girlfriend furious</a>
'It feels like a slap in the face' says ex</div>
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<a href="http://www.theregister.co.uk/2013/10/22/lohan_carpi/">LOHAN's vital statistics splashed across fruity display</a> </div>
UPDATE: Ok, they're just trying to rile me now.<br />
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<a href="http://www.theregister.co.uk/2013/10/28/in_a_meeting_with_a_woman_for_pitys_sake_dont_read_this/">In a meeting with a woman? For pity's sake DON'T READ THIS</a>
Just put that gadget away, or she's liable to do one
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<a href="http://www.theregister.co.uk/2013/10/26/superwoman_isnt_real/">I am a recovering Superwoman wannabee</a>
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<a href="http://www.theregister.co.uk/2013/10/25/san_fran_startup_seeks_hookers_and_hackers/">San Fran tech hub wants hookers and hackers for Halloween</a>
</div>
UPDATE 22-Jan-2014 : I've been keeping an eye on it and they really seem to have cleaned up their act, both in respects of the images and the headlines.
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Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-72638284563559363402013-09-30T20:48:00.001+01:002015-02-14T20:21:13.981+00:00(Almost) Passive Cooling an Acer Aspire Revo R3600 Intel Atom 330<div dir="ltr" style="text-align: left;" trbidi="on">
<a href="http://www.flickr.com/photos/jamiekitson/10025095315/" title="(Almost) Passive Cooling an Acer Aspire Revo R3600 Intel Atom 330 by Jamie Kitson, on Flickr"><img align="right" alt="(Almost) Passive Cooling an Acer Aspire Revo R3600 Intel Atom 330" height="159" src="http://farm8.staticflickr.com/7458/10025095315_676e2de68b_m.jpg" width="240" /></a>
After I removed the fan of my Revo R3600 in order to change the hard drive it became incredibly noisy, sounding a bit like a motorbike. Given that it was in the lounge I needed to do something about it. At work one evening I realised there might be a nice big heat sink in a recently deceased Dell Optiplex 380 (I think) desktop. There was, and it was an amazingly good fit, though it's not properly attached (yet). I use <a href="https://wiki.archlinux.org/index.php/Fan_Speed_Control">fancontrol</a> to switch the fan on at 60C, and it doesn't come on often. The piece of paper is blocking a hole in the fan, forcing all the air to pass through the heat sink.<br />
<br />
Ideally I'd get rid of the fan and stand the case up to let the air flow naturally through the heat sink.</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com1tag:blogger.com,1999:blog-26970824.post-77234294360931881412013-09-12T17:30:00.002+01:002013-09-12T17:42:31.301+01:00The Truth About Film and Airport X-Ray Machines<div dir="ltr" style="text-align: left;" trbidi="on">
When I went to Africa recently on <a href="http://www.flickr.com/photos/jamiekitson/tags/honeymoon">honeymoon</a>, I took with me my new bride, and a load of <a href="http://www.flickr.com/search/?q=honeymoon+film&m=tags&ss=2&ct=6&mt=all&w=77788903%40N00&adv=1">film</a>. I was a bit concerned about the effects of X-ray machines at airports, but apart from keeping it in my had luggage I didn't have much choice but to put them through (I did speak to a photography shop about lead lined bags, but was advised that they didn't work, and may just result in technicians requesting that the film canisters go through again). In total they went through thirteen, yes, thirteen, X-ray machines, at places as big as Heathrow and Paris Charles de Gaulle right down to <a href="https://en.wikipedia.org/wiki/Inhambane_Airport">Inhamebane</a>, one of the smallest airports I have ever used in my life.<br />
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The <a href="http://www.flickr.com/photos/jamiekitson/sets/72157634880563963/">set below</a> is a film which I took with me, but didn't use at the time. I mention this particular film because it is particularly fast, at ISO 1600, and as far as I can see shows no ill effects of all those X-rays.<br />
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Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-81837084628339689002013-08-23T13:07:00.000+01:002015-01-15T12:31:29.281+00:00Giving up Google<div dir="ltr" style="text-align: left;" trbidi="on">
For a while now I've been mulling over quitting Google. I started to think about trying out <a href="http://mail.yahoo.com/">Yahoo Mail</a> for its tabbed interface, which I quite like; Gmail is starting to look dated. But more than that I felt like a bit of a hypocrite, I don't like Google (especially now they've <a href="http://stackoverflow.com/questions/17589718/future-of-google-location-history-api">killed off the Location History API</a>), I often bitch about them, and yet I was using many of their products virtually every hour of every day.<br />
<br />
Products and services of Googles that I use include search, email, maps, location recording, mobile OS, calendar, blogging (oh the irony), price finding, Keep (their mobile notes app), YouTube, I even use Google for my SMTP server from home, although in practice that's only data from RSS feeds. The only one of their big products that I don't use is their <b>browser</b>, Chrome, I've always thought giving them that extra bit of control over my life a step too far.<br />
<br />
Switching <b>email</b> providers was easy for me as I've always used my domain registrar to forward my mail to Google, so switching to a Yahoo address was easy. If you don't want to lose your Gmail address you can use <a href="https://support.google.com/mail/troubleshooter/1668960?hl=en">their pop/imap service</a> with any other email service/client of your choice. While this won't stop Google from <a href="http://www.cbsnews.com/8301-505124_162-43446393/google-will-scan-your-email-not-read-it-what-hypocrisy/"><s>reading</s> scanning your mail</a>, or <a href="http://www.guardian.co.uk/world/2013/jun/06/us-tech-giants-nsa-data">sharing it with the NSA</a>, it will remove one of their ad revenue streams and can allow you to gradually migrate, slowly changing your address with third parties. Of course, moving to Yahoo won't completely stop the NSA, but <a href="http://www.theregister.co.uk/2013/07/11/yahoo_wants_to_tell_the_world_about_topsecret_spook_court/">it might help a bit</a>, and I feel happier spreading my eggs between many different baskets.<br />
<br />
I used Yahoo Mail for a bit, but was then pointed in the direction of <a href="http://fastmail.fm/">FastMail.FM</a>, and haven't looked back since. It feels a lot more professional than Yahoo Mail and offers threading, but doesn't offer the same inbox configuration options. But that's about the only configuration option that FastMail.FM doesn't offer, the configuration pages are labyrinthine, the <a href="https://www.fastmail.fm/help/features_alternative_logins.html">Alternative Login options</a> being a particular gem. The <a href="https://www.fastmail.fm/help/domain_management_setup.html">domain options</a> are good too, similar to <b>Google Apps</b> I suppose.
I've left what I originally wrote about Yahoo Mail at the bottom of this post, in case you're interested. <br />
<br />
<a href="https://www.fastmail.fm/help/overview_privacy.html">FastMail's privacy policy</a> is written in plain English and is worth a read.<br />
<br />
There are a few options for <b>search</b>, I've been using <a href="https://duckduckgo.com/">DuckDuckGo</a> and <a href="https://startpage.com/">StartPage</a>. StartPage feels like cheating a bit as it uses Google's results, <s>but using DuckDuckGo I became paranoid that I was missing the best results</s>. DuckDuckGo does seem to return decent results, but I do feel that you need to craft your queries slightly differently, adding a subject or context which you might not have had to do with Google search, and I do occasionally check Google results if DDG hasn't returned the solution I was looking for.<br />
<br />
I am still using an <b>Android</b> mobile phone currently (my <a href="http://blog.jamiek.it/2013/06/htc-one-cracked-camera-glass.html">cursed HTC One</a>), but I plan to get a Lumia 1020, just as soon as they are out in the UK. And become affordable. And <a href="http://blog.jamiek.it/2013/06/three-customer-support.html">Three pay out</a>, which they have promised to do.
<br />
<br />
<b>Maps</b> and <b>calendar</b> are two things that I am not only not too bothered about, but will also probably be forced to migrate once I switch to Windows Mobile.
<br />
<br />
<b>Google+</b>... only joking.
<br />
<br />
Google products that I am left using fall onto a scale of so important, frequently used and/or apparently irreplaceable that I can't move away from them, such as <b>Google Talk</b> for chatting to my friends who I can't force to move to another medium (at home I use the third party client Pidgin, but at work I seem to have to use the Google app to get past the firewall), <b>image search</b> and <b>location history</b>, which is invaluable to me for <a href="http://geo.kitten-x.com/">geo-tagging photos</a>, to not really that bothered about and don't use very often, but easily replaceable, such as <b>Blogger</b>, <b>Drive</b> and <b>Docs</b> and <b>YouTube</b>.
<br />
<br />
Of course the elephant in the room is <b>Facebook</b>. I've tried to minimise the amount of stuff that Facebook knows about me, lying about my date of birth, removing all my employment and educational details. Although none of that will help when the tabloids want to find an incriminating picture of me. <br />
<br />
UPDATE: I have just received my Nokia Lumia 1020 and can report that <b>Windows Phone 8</b> is definitely usable. My only complaint so far being that the keyboard takes up half the screen, doesn't do any numbers/symbols as long presses and doesn't support Swyping.<br />
<br />
Yahoo have updated their mail interface making the following even more redundant. I haven't looked in detail but the update seems to include threading, and making the preview setting sync between settings.<br />
<br />
Having used <b>Yahoo Mail</b> for a few weeks I can report that it is definitely usable, though it does lack many features (threading's a biggie*, I now understand why people <a href="https://en.wikipedia.org/wiki/Posting_style#Top-posting">top-quote</a>) and many options (you can't configure your inbox** or sending format for example). However the Android app is fine, and I got used to the niggles quickly. One issue that concerned me, spam filtering, turned out not to be an issue. A couple of spam messages have got through, but hopefully with training they will trail off. Yahoo Mail even has some advantages over Gmail, including the fact that the orientation of the preview pane is specific to each local machine, so my work PC with its portrait monitor can remain different to my home PC in landscape, with Gmail I stopped using the preview pane due to having to constantly switch.<br />
<br />
* If you're missing threading, I might point out Yahoo Mail has a
feature to mitigate this. When you hover over the subject of a message
in the inbox a magnifying glass appears next to it. Click this and Yahoo
Mail will show you all messages with the same subject line. The same
can be done with senders too.<br />
<br />
** Not being able to
configure my inbox to default to showing unread messages first has made
me rethink how I manage my emails, which in the long run might be a good
thing.</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-89360977218334961002013-08-13T23:35:00.002+01:002013-08-13T23:35:27.204+01:00It’s Great When You’re Straight… Yeah<div dir="ltr" style="text-align: left;" trbidi="on">
[This article was originally published by Oliver Hotham at <a href="http://oliverhotham.wordpress.com/2013/08/03/its-great-when-youre-straight-yeah/">http://oliverhotham.wordpress.com/2013/08/03/its-great-when-youre-straight-yeah/</a> (<a href="https://webcache.googleusercontent.com/search?q=cache:http%3A%2F%2Foliverhotham.wordpress.com%2F2013%2F08%2F03%2Fits-great-when-youre-straight-yeah%2F">Google Cache</a>) but was taken down after a DMCA take down request from Straight Pride. See his update <a href="http://oliverhotham.wordpress.com/2013/08/11/the-sordid-tale-of-how-i-was-censored-by-straight-pride-uk/">here</a>.]<br />
There has never been a better time to be gay in this country. LGBTI people will soon enjoy full marriage equality, <a href="http://www.pewglobal.org/2013/06/04/the-global-divide-on-homosexuality/">public acceptance of homosexuality</a> is at an all time high, and generally a consensus has developed that it’s really not that big of a deal what consenting adults do in the privacy of their bedrooms. The debate on Gay Marriage in the House of Commons was marred by a few old reactionaries, true, but generally it’s become accepted that full rights for LGBTI people is inevitable and desirable. Thank God.<br />
But some are deeply troubled by this unfaltering march toward common decency, and they call themselves the <a href="http://www.straightprideuk.com/">Straight Pride</a> movement.<br />
Determined to raise awareness of the “heterosexual part of our society”, Straight Pride believe that a militant gay lobby has hijacked the debate on sexuality in this country, and encourage their members, among other things, to “come out” as straight, posting on their Facebook page that:<br />
<i>“Coming out as straight or heterosexual in today’s politically correct world is an extremely challenging experience. It is often distressing and evokes emotions of fear, relief, pride and embarrassment.”</i><br />
I asked them some questions.<br />
<b>First of all, what prompted you to set up Straight Pride UK? </b><br />
Straight Pride is a small group of heterosexual individuals who joined together after seeing the rights of people who have opposing views to homosexuality trampled over and, quite frankly, oppressed.<br />
With the current political situation in the United Kingdom with gay marriage passing, everyone is being forced to accept homosexuals, and other chosen lifestyles and behaviours, no matter their opposing views. Straight Pride has seen people sued, and businesses affected, all because the homosexual community do not like people having a view or opinion that differs from theirs.<br />
<b>Are your beliefs linked to religion? How many of you derive your views from scripture?</b><br />
Straight Pride aims are neutral and we do not follow religion, but we do support people who are oppressed for being religious. Only today, Straight Pride see that two homosexual parents are planning to sue the Church because they ‘cannot get what they want’. This is aggressive behaviour and this is the reason why people have strong objections to homosexuals.<br />
<b>You say that one of your goals is “to raise awareness of the heterosexual part of society”. Why do you feel this is necessary? </b><br />
The Straight Pride mission is to make sure that the default setting for humanity is not forgotten and that heterosexuals are allowed to have a voice and speak out against being oppressed because of the politically correct government.<br />
Straight Pride feel the need to raise awareness of heterosexuality, family values, morals, and traditional lifestyles and relationships.<br />
<b>Your website states that “Homosexuals have more rights than others”. What rights specifically do LGBTI people have that straight people are denied?</b><br />
Homosexuals do currently have more rights than heterosexuals, their rights can trump those of others, religious or not. Heterosexuals cannot speak out against homosexuals, but homosexuals are free to call people bigots who don’t agree with homosexuality, heterosexuals, religious or not, cannot refuse to serve or accommodate homosexuals, if they do, they face being sued, this has already happened.<br />
Straight Pride believe anyone should be able to refuse service and speak out against something they do not like or support.<br />
There is a hotel in the south of England, called Hamilton Hall which only accepts homosexuals – if this is allowed, then hotels should have the choice and right to who they accommodate.<br />
<b>What has been the response to your campaign?</b><br />
The response to Straight Pride’s formation has been as expected; hostile, threatening, and aggressive. Homosexuals do not like anyone challenging them or their behaviour.<br />
We have had support from many people saying that if homosexuals can have a Pride March, and then equality should allow Heterosexuals to have one too. After all, the homosexual movement want everyone to have equality.<br />
<b>Why would you say that heterosexuality is the “natural orientation”? </b><br />
Heterosexuality is the default setting for the human race, this is what creates life, if everyone made the decision to be homosexual, life would stop. People are radicalised to become homosexual, it is promoted to be ‘okay’ and right by the many groups that have sprung up.<br />
Marriage is a man and a woman, homosexuals had Civil Partnerships, which was identical to Marriage with all the same rights, they wanted to destroy Marriage and have successfully done so.<br />
<b>If you could pick one historical figure to be the symbol of straight pride (just as figures like Alan Turing, Judith Butler or Peter Tatchell would be for Gay Pride) which would you choose?</b><br />
Straight Pride would praise Margaret Thatcher for her stance on Section 28, which meant that children were not taught about homosexuality, as this should not on the curriculum.<br />
More recently, Straight Pride admire President Vladimir Putin of Russia for his stance and support of his country’s traditional values.<br />
<b>How do you react to anti-gay attacks and movements in Russia and parts of Africa? </b><br />
Straight Pride support what Russia and Africa is doing, these country have morals and are listening to their majorities. These countries are not ‘anti-gay’ – that is a term always used by the Homosexual Agenda to play the victim and suppress opinions and views of those against it.<br />
These countries have passed laws, these laws are to be respected and no other country should interfere with another country’s laws or legislation.<br />
We have country wide events which our members attend, and ask people their opinions and views, on such event at Glastonbury this year was very positive with the majority of people we asked, replied they were happily heterosexual.<br />
<i>For the record, Straight Pride did not respond to these questions:</i><br />
<b>“Pride” movements such as Gay Pride and Black Pride were making the argument that the stigma against them meant that proclaiming their “pride” was an act of liberation from oppression. Can being heterosexually really compare?</b><br />
<b>A problem that Gay rights activists cite is the issue of bullying, and the effect this can have on young LGBT people. Do you think a similar problem exists with straight children being bullied by gay children? </b><br />
I will obviously add to this if they do respond.<br />
<i>You can follow Straight Pride on Twitter <a href="https://twitter.com/StraightPrideUK">here</a> and see their Facebook page <a href="https://www.facebook.com/pages/Straight-Pride/131807513680299?fref=ts">here</a>.</i></div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-18966814590406002392013-08-02T14:00:00.000+01:002013-08-02T17:59:27.137+01:00My Hour with Skype Support<div dir="ltr" style="text-align: left;" trbidi="on">
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:41:31 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Initial Question/Comment: Using Skype (create a new user, change my
profile, <span class="GramE">manage</span> my contacts)<b><o:p></o:p></b></span></div>
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<b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:41:31 System</span></b><b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Thank you for contacting Skype Customer Support!<i><o:p></o:p></i></span></div>
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<b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:41:36 System</span></b><b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Christopher G. has joined this session!<i><o:p></o:p></i></span></div>
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<b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:41:36 System</span></b><b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Connected with Christopher G.</span></span><i><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></i></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:41:41 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Hello! Welcome to Skype Live Support! My name is Christopher. How may I
help you?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:41:44 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Hi<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:41:52 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I was just chatting to one of your colleagues<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:41:57 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">and</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> my browser crashed<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:42:05 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">since</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> merging my MSN and Skype accounts<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:42:12 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">all</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> my Skype contacts have disappeared<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:42:23 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">this</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> happened before<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:42:30 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">and</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> I contacted support<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:42:34 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">and</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> they restored my contacts<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:42:39 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">but</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> only to my <span class="SpellE">skype</span> login<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:42:43 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">not</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> my MSN login<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:42:55 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">so</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> the contact lists still weren't merged<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:43:31 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Thanks for the following information.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:44:36 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">May I have your Skype name and first name please so I could check your
account?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:44:40 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="SpellE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">JamieKay</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:44:41 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Jamie<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:45:01 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Thank you, Jamie.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:47:06 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I checked this Skype account but it doesn't show here that you have
successfully merged it your MSN account.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:47:58 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">ok</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">...<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:48:21 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Is there anything else I can help you with today?<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:48:53 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="SpellE"><span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">erm</span></span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:48:55 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">yes</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:49:13 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">my</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> <span class="SpellE">skype</span> contacts have disappeared since I
merged my MSN and <span class="SpellE">Skyep</span> accounts<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:50:21 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">May I know your email address?<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:50:26 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">***<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:51:16 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Thank you. Let me double check our records.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:51:46 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">May I know what <span class="GramE">is</span> you Microsoft email account?<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:51:51 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">***<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:54:46 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I checked this email account and it was not linked to your Skype
account.<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:55:07 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">ok</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">, well regardless of whether it is linked or not<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:55:13 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I have still lost all my <span class="SpellE">skype</span> contacts<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:55:31 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">That is why <span class="SpellE"><span class="GramE">your</span></span><span class="GramE"> are</span> not seeing some of your contacts.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:55:50 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">when</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> I sign into <span class="SpellE">skype</span><b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:55:53 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">using</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> my MSN account<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:56:01 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I see all of my MSN contacts<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:56:05 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">when</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> I sign into Skype<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:56:05 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">May I know if you were able to login to the Skype application on your
desktop?<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:56:10 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">using</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> my Skype account<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:56:20 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I don't see any contacts<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:56:38 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">so</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> I don't see how merging the accounts would help<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:56:41 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">What do you see on your account right now?<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:56:52 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I also do not get prompted to merge the accounts<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:56:56 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">which</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> I did before<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:56:59 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">and</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> I accepted<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:57:02 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">and</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> merged the accounts<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:57:10 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">which</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> account are you asking about?<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:57:19 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">my</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> MSN account or my Skype account?<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:57:26 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">What do you see on your screen right now?<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:57:47 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I am logged into Skype<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:57:50 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">using</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> my Skype account<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:57:53 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">and</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> I see no contacts<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:58:26 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">What do you see on your screen as of this moment?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:59:12 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I don't understand what you're asking<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:59:19 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I see no contacts<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">12:59:33 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I can send you a screen shot if you want<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:00:31 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Did you login to the Skype website or to the Skype application?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:00:38 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">the</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> application<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:01:41 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Thanks for that information.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:01:43 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">if</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> I log in online<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:01:45 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I can see<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:01:50 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">that</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> it confirms<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:01:54 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">that</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> my MSN account<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:01:59 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">is</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> linked<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:02:02 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">to</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> my Skype account<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:02:17 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I do not know why your system says they are not linked<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:02:31 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Is there anything else I can help you with today?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:02:36 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">YES<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:02:46 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">MY SKYPE CONTACTS HAVE DISAPPEARED<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:03:11 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Okay please stay on the line while I check my resources regarding your
concern.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:03:25 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">perhaps</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> you could check what the previous person did<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:03:28 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">to</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> restore them<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:03:30 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">on</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> 27th July<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:05:31 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Thanks for patiently waiting.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:05:41 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Upon review, I've noticed that your issue is handled by another
department. I will need to transfer you to the team that handles this kind of
issue.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:05:46 Christopher G.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Please stay on the line, I will transfer you now. Have a great day.<b><o:p></o:p></b></span></div>
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<b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:05:56 System</span></b><b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">You are being transferred to another queue. Please stand by...</span></b><i><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></i></div>
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<b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:05:56 System</span></b><b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Christopher G. has left this session!<i><o:p></o:p></i></span></div>
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<b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:05:56 System</span></b><b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Danna <span class="SpellE">Kenett</span> Z. has joined this session!<i><o:p></o:p></i></span></div>
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<b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:05:56 System</span></b><b><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Connected with Danna <span class="SpellE">Kenett</span> Z.</span></span><i><span style="color: #666666; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></i></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:06:01 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Hello! I'm Danna <span class="SpellE">Kenett</span>.<br />
It seems you have been transferred to me for further assistance. I'll just take
a look at your previous conversation and then we can get started.<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:06:07 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Thank you<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:07:16 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">You mentioned that you are unable to see <span class="GramE">your</span>
Contacts. Is that correct?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:07:26 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">my</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> Skype contacts, yes<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:08:06 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">May I please know your operating system or device?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:08:13 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Windows 7<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:09:06 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Thank you.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:09:16 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Can you please confirm your Skype name?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:09:24 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="SpellE"><span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">jamiekay</span></span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:09:31 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Thank you.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:09:36 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Please hold on.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:12:16 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Thank you for waiting.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:12:31 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">May I please know if these contacts are Skype contacts?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:12:39 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">yes</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:13:21 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Approximately how many contacts do you have with this account?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:13:37 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">approximately</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> 10 - 20<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:13:51 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Do you have other Skype account?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:13:59 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">no</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:14:31 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">May I please know the email address attached to this account?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:14:39 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">***<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:15:09 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">this</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> has happened before, perhaps you could check the notes of the previous
call?<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:16:21 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I see.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:17:06 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">But we are able to see if you are just calling Skype to Skype.<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:17:26 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I meant the previous support call<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:17:36 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Upon checking your account there are no saved contacts here and you have
1 deleted contact.<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:17:37 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">surely</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> you keep records of each support call?<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:19:36 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I see, that your account is merged with your <span class="GramE">Live</span>
account, right?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:19:40 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">yes</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:19:51 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">So the missing contacts are from Live, is that correct?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:19:55 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">no</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:20:21 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">it's</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> my Skype contacts that have disappeared<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:20:26 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">But in your account there are no contacts.<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:20:39 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">EXACTLY<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:21:06 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">And there is only one deleted contact.<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:21:27 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">do</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> you have the records of my support call from 27th July?<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:21:56 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Please hold on to check.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:23:21 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">The contacts that you have here is just today, 3 times now, right?<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:24:01 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">May I please know if you used other Skype Name or email address?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:24:31 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">The MSN account that I merged is ***<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:25:51 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Can you please try to login to people.live.com?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:26:15 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">yep</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:26:51 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Please see if your <span class="GramE">Live</span> contacts are there.<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:27:10 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Yes, my <span class="GramE">Live</span> contacts are there.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:27:56 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Are these contacts are you referring to as missing?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:27:59 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">NO<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:28:08 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">It's my SKYPE contacts that are missing<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:29:26 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">May I please know if you are login to your Skype account in the Skype
application?<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:29:33 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">yes</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:30:21 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">May I please know how you login there?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:30:34 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">what</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> do you mean?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:30:43 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">with</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> my user name <span class="SpellE">jamiekay</span><b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:31:03 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">can</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> we start again?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:31:12 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">since</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> merging my Skype and MSN accounts<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:31:21 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I have lost my Skype contacts<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:31:35 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">this</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> happened before<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:31:41 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">on</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> Sat 27th July<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:31:46 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">and</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> they were restored<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:32:18 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">however</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> my two contacts lists were still not merged<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:32:22 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">so</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> I unlinked my accounts<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:32:26 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">and</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> re-merged them<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:32:28 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">and</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> now<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:32:37 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">my</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> Skype contacts have disappeared again<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:33:16 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Are we talking about same accounts? <span class="SpellE"><span class="GramE">jamiekay</span></span> and ***@live.co.uk?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:33:21 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">yes</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:33:33 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">live.com<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:35:21 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Okay.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:36:01 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">I have checked your history of merging and unmerging your account and
this happen last July 27 and unmerging today and merged again today.<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:36:24 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">yes</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:37:16 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">If you unmerged your accounts with your Live account the contacts of your
Skype account will not be affected if you have Skype contacts, but there is <span class="SpellE"><span class="GramE">non</span> here</span>.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:39:41 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Can you please try to login using your <span class="GramE">Live</span>
account in the Skype application.<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:40:04 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">yes</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:42:51 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Were you able to see your <span class="GramE">Live</span> contacts?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:44:21 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">yes</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:44:41 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Are these the contacts that you are referring to?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:44:47 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">NO<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:44:56 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">as</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> I have told you repeatedly<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:45:05 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">it</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"> is my SKYPE contacts that have disappeared<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:46:31 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Okay.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:46:46 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Would it be okay to make a follow on this <span class="GramE">issue.</span><b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:47:06 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">We will check further on your account to see if these contacts are
missing.<b><o:p></o:p></b></span></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:47:20 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">May I please have your email address to send you the response?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:47:27 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">***<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:47:36 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Thank you.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:48:11 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Aside from this, would there be anything else that I can assist you with
today?<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:48:27 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Not apart from this<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:48:46 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Okay.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:48:56 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Thank you for your time and patience.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:49:01 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Have a great one.<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:49:14 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">bye</span></span><b><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:49:16 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">We will get back to you as soon as possible.<b><o:p></o:p></b></span></div>
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<b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:49:21 <span class="SpellE">jamiekay</span></span></b><b><span style="color: #f58220; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span class="GramE"><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">ok</span></span><span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">, thanks<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:49:26 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 12.75pt; margin-bottom: 1.5pt;">
<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Bye.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:49:31 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">You are most welcome.<b><o:p></o:p></b></span></div>
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:49:31 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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<span style="color: #333333; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">Please note that shortly after our chat session ends, you will be
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<span class="GramE"><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 10.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;">13:49:36 Danna <span class="SpellE">Kenett</span> Z.</span></b></span><b><span style="color: #00aeef; font-family: "Arial","sans-serif"; font-size: 9.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><o:p></o:p></span></b></div>
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UPDATE: I thought my colleague George was joking when he said these sound like 'bots, but reading it again I wonder if he's got a point. It also seems that each time I started SHOUTING I got passed on. Maybe 'bots don't like caps-lock.
</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com1tag:blogger.com,1999:blog-26970824.post-46340078410650353442013-08-01T21:52:00.002+01:002013-08-01T21:52:55.784+01:00BT Internet SMTP Authentication (with Exim for Example)<div dir="ltr" style="text-align: left;" trbidi="on">
If you're having trouble with SMTP authentication on mail.btinternet.com, try smtp.mail.yahoo.com instead. The BT one redirects to a Yahoo one anyway.</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0tag:blogger.com,1999:blog-26970824.post-72913377411231494402013-07-02T12:46:00.001+01:002014-11-03T13:57:55.394+00:00Hide Yahoo! nav bar in Flickr etc<div dir="ltr" style="text-align: left;" trbidi="on">
<h2>
Firefox</h2>
You can use <a href="http://userstyles.org/styles/89998/flickr-remove-yahoo-nav-bar">my Stylish style</a> or add the same css to <code>userContent.css</code> in your profile/chrome directory:
<br />
<pre>@-moz-document domain(flickr.com) {
#eyebrow { display: none !important }
body.with-eyebrow { background-position: left 0 !important }
body.with-eyebrow div#global-nav { top: 0 !important }
body div#main, body div#Main { top: -20px !important }
}
@-moz-document url(https://www.flickr.com/photos/upload/)
{
body div#main, body div#Main { top: 0px !important }
}
</pre>
<h2>
Google Chrome</h2>
You can use <a href="http://userstyles.org/styles/89998/flickr-remove-yahoo-nav-bar">my Stylish style</a> or <a href="http://stylebot.me/styles/2736">my StyleBot Style</a>.
</div>
Jamiehttp://www.blogger.com/profile/05267476427017660642noreply@blogger.com0