Friday, September 05, 2008

O2 Customer Support

After coming back from the Balkans I found to my pleasant surprise that all the texts I'd sent had been taken from my monthly allowance, however I did have a series of expensive calls, most of which I hadn't made (or taken), it looked like they'd not only charged me for calls going to voice mail, but also the texts they's sent me informing me that I had received said voice mails. (I guess this because one of the recorded phone numbers was only 5 digits long.)

I decided to play it safe and just tell O2 customer support that I had not made the calls and not confuse them with my suspicions. The woman I spoke to would just not have it. Those calls are on the system and therefore they were made, she would not accept that there could be any mistake. Regarding the 5 digit number her response was that sometimes the system doesn't record the whole number. Yeah, right. Eventually, after much prodding she reluctantly agreed to fill in an investigation form and said that someone would contact me within a few days. A week later I am still waiting.

Incidentally, O2 Broadband customer support has been the best that I have ever experienced. Unfortunately I can't say the same about their mobile support. Maybe it has something to do with calling on a weekend, you get badly trained, badly motivated, hungover staff.

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