Friday, February 20, 2009

Just Say No

Why can't people just say no? It's fine, sometimes the answer is "no", I understand, sometimes it's not possible, or it really is more than your job's worth, but please don't waste 15 minutes of my precious time trying to placate me. Just say no!

Case 1, Novotel Cardiff: When I complained that the internet charge was not clearly displayed on the website and requested a refund the slimy manager came out to see me, asked me if I'd like a drink and asked me to sit with him. He spent 15 minutes telling me in various ways that he would not waive the charge, nor refund me. The receptionist could have told me that!

Daily DoseCase 2, Medical Centre London: Having been prescribed 5 x 5mg tablets on the previous occasion, despite requesting 25mg tablets, I now requested a bottle of 100 5mg tablets (rather than the annoying individually sealed packs of 14). Unfortunately I was given a prescription for 25mg tablets, despite being on a daily dose of 20mg. Now the receptionist could have said "Sorry, only the doctor can alter your prescription." But no, not when she can waste 15 minutes of my time!

Case 3, Chemist's London: I took the prescription to the chemist anyway, hoping they might be out of 25mg tablets. Unfortunately not. Yet again I was treated to a 15 minute ear bashing and ended up leaving the shop while the woman was still talking at me.

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