I Take It All Back

I have previously sung the praises of O2's broadband support, well I take it back. I assume that when I joined O2 broadband they still had decent customer support as a hang over from Be Unlimited, well now it seems that O2 have managed to bring their broadband technical support in-line with their mobile technical support, ie, non-existent. I've been having major DNS problems for a few weeks and it seemed to be getting worse (dropping out for about a minute at a time, becoming more and more frequent). I had called a few times, waiting up to 10 minutes on hold and eventually emailed them. They promise to respond within 24 hours. Three working days later someone replied, asking me to call them in order to resolve the issue! The thing is that I know that my issue is not isolated, I don't know many people who use O2 broadband, yet at least one of them has the same issue as me. I have tried calling a few times since, but to no avail, I just get a "we are experiencing high call volumes at the moment" message. You would think that they could hire extra staff. I have since added a couple of public DNS servers to my list which has improved matters. To be fair, since I haven't actually managed to get through, I can't really comment on the quality of support you might get if you did get through, though I didn't reckon much to the email response.

UPDATE: After another three working days I got a second reply saying that the agent could not help me as my from address was not registered with the account. So I have been trying to use their broken form to add my email address to the account. I cannot believe how broken it is, it won't let me save the email address because my postal address is not formated correctly, and the type of phone field is mandatory, and each time the form reloads all the data I have entered disappears.