When I first received Barclay's little calculator-a-like PINSentry device I was pretty annoyed, nobody likes change, and I didn't really want to have to carry it around with me all the time, but I've got used to doing just that, and I now have a Nationwide one too which works with Barclay's card which I keep at home, and obviously the added security is a benefit. However, whenever I try to pay somebody for the first time I have to enter the details ten or so times while the pages cycle from step 3 to step 4 back to step 3 without any error messages. So having tried my ten or so times, and my patience, I finally rang Barclay's to enquire what might be going wrong. The chap on the other end was ever so slightly patronising and asked me to go through it with him, and it worked. He said "you're welcome" without me even thanking him and I felt like screaming "YOU DIDN'T EVEN DO ANYTHING!" But I suppose I should take this as the lesson it is, as it is usually I who stand there watching as the computer miraculously behaves itself while I'm watching trying to keep my patronising and sarcastic thoughts to myself. Just yesterday a client rang to say that our software had somehow deleted a different record to the one that she was on.
Kai has also blogged on this too of course.
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