More Service From HTC

Finally getting to the bottom of my HTC service woes. Actually spoke to the repair centre today, who claim that there is no way that my phone could have been scratched while in their care. When I told them that after the first repair it had come back without a screen protector it sounded like I was making it up :( They also said that I didn't fill in the check sheet the first time to say there were no scratches, well that was because there were no scratches. Also really annoyed that it's taken days of effort from me to actually get this information out of them.