Friday, November 14, 2008

The Paypal Pony Of Customer Service

If wishes were horses I would ride the Paypal pony of good customer service and feed their native English speaking representatives lumps of thank encrusted sugar.

In the real world I am enjoying their sarcasm, intended or not. Emphasis is my own.

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Dear Paypal

The seller is saying that his paypal account has been blocked temporarily until he receives a pin code in the post because he changed his address. Is that possible?

Thanks, Jamie

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Dear Jamie Kitson,

Thanks for contacting PayPal. My name is Nikki and I appreciate the opportunity to assist you with your questions about troubles with the account regarding a spoof email.

Allow me to explain, the email you have received is a SPOOF EMAIL, it may exactly look like a genuine PayPal email but it is not. I did not find any limitaions[sic], restrictions or unauthorised access on the account. Please do not respond to the email so we can protect your account. Kindly forward the email you received to Spoof@paypal.com and spoof@ebay.com so we can investigate the e-mail’s source.

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(Later in the exchange I am told that they cannot check the seller's account, I believe they totally misunderstood here and checked my account.)

Hello,

Please could you actually read my question before responding? I have not received any email from paypal. I want to know if paypal ever blocks accounts until the user has received a pin number in the post.

Jamie Kitson

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Sorry, I see your reply was relevant to my question. However, you state that there is no restrictions on his account, however, when I initially tried to pay him through ebay/paypal, I was informed that the seller was not currently able to receive payment, this was not any sort of spoof, it came directly from the ebay/paypal site.

Thanks, Jamie

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It is still the case, ebay/paypal is telling me that the seller cannot currently receive payments.

Jamie

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Dear Jamie Kitson,

Thank you for contacting PayPal my name is Robbie and I appreciate the opportunity to assist you with your question regarding your concern.

I do understand that you want to clear things out. I am very sorry for the confusion this has caused you. Let me assist you with the best that I can for us to be able to resolve on your concern.

Upon carefully reviewing your account, I have seen that you would have a perfect PayPal account with you. Please be inform that your PayPal account would only be blocked if you would have certain restriction in your account, for as long your account would not be restricted your account would not be locked. I assure you that your account would not be lock.

I hope I was able to address your concern accordingly. It has been a great experience to serve an outstanding client like you. I really do appreciate your patience and understanding.

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Hello,

I am not enquiring about my own paypal account. I am enquiring about the sellers account. I recently won an auction on ebay and when I tried to pay I was informed that the seller was not able to receive payment. The seller informed me that paypal had locked his account until he received a pin number in the post. I want to know if this is an action paypal takes, ie, is it possible?

Jamie

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Dear Jamie Kitson,

Thank you for contacting PayPal. My name is Charlene and I appreciate the opportunity to assist you with your questions.

I understand that you were informed that the recipient was unable to receive payments due to the limitations on their account when you try to pay the seller.

Ms Kitson, I am not able to check if there are limitations on the account of the seller. It would be better if the seller will contact us so we can check and further assist them as to why they cannot receive payments.

I hope I was able to answer your query. Thank you for your time. We highly value the trust customers like you place on us. Rest assured that we always give our best to provide you with excellent, secured services. Should you need further assistance, please feel free to email or call our Customer Service Representatives on 08707 307 191.

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I am not asking you to check the account of the seller, I am asking if what he says is possible. Does paypal sometimes lock accounts until the user has received a letter in the post containing a pin number?

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Dear Jamie Kitson,

Thank you for contacting PayPal. My name is Andy and I appreciate the
opportunity to assist you with your concerns.

I understand that your seller still cannot receive the payments on his
PayPal account.

I apologise for the inconvenience that this may have caused you. Upon
careful review of your previous correspondence with us, I was able to see
that you were given the information that your sellers account does not have
any restriction to receive any payment; we also provided information of a
possible spoof that you might have received. However if your seller is
insist that he/she cannot receive the payment you may need to advise him to
contact PayPal so that we would be able to assist him/her. If there are no
limitations on your sellers account we believe that there should be no
problem for him/her to receive the payment. In addition PayPal do not block
payments in relation with codes confirmed from the post.

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Hi,

I have now spoken to one of your representatives by phone. She
informed me that the previous person would not have been able to check
the seller's account and that it is possible that Paypal has suspended
his account until he receives a pin code via post.

Thank you and goodnight.

Jamie

2 comments:

Viv Dixon said...

hallelulia, at last I know that I am not going mad and that Ebay do not answer emails, they just press a buttom and send out any old email. I have an ongoing problem (since 5th November) They agreed they owed me a £20 refund in November, in December not having received this (surpise surprise) they then promised me (by phone) an additional £20 to make up for all the phone calls, emails, etc. Have they sent anything no, when I email they talk about my account being good, defamation issues, nothing to do with me. Now when I ring they are telling me they wont deal with me if I keep ringing and I must be patient!! Today when I rang I am told that all the representatives are in a team briefing. I think there is something fishy, are ebay going down the pans?

Jamie said...

I can't believe eBay will be going to the wall, all those recession hit sellers trying to make a bit of cash, that and the fact that eBay has no competition in the auction stakes, they have people locked into paypal too. Which is another rip off.